Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Career Gap Explanation
Timeline
Generic

HIMANISH DEY

Silchar

Summary

Detail-oriented and performance-driven professional with over 3 years of experience in customer support, lead generation, and quality assurance. Demonstrated success in working with international clients, improving operational efficiency, and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Quality Analyst

XDBS
Pune
02.2018 - 12.2018
  • Monitored and evaluated B2B campaign calls for quality assurance.
  • Identified gaps and provided actionable feedback to enhance team performance.
  • Ensured compliance with client expectations and internal standards.

Senior Demand Generation Executive

XDBS
Pune
12.2016 - 02.2018
  • Executed targeted lead generation campaigns across APAC and US markets.
  • Achieved and exceeded lead conversion KPIs consistently.
  • Maintained CRM database and liaised with sales for follow-up.

Lead Generation Executive

AKA Tech Care
Silchar
09.2016 - 12.2016
  • Conducted outbound calling campaigns to generate potential B2B leads.
  • Collected, verified, and entered lead data into CRM tools.

Field Manager

Bijlee Construction
Silchar
02.2014 - 08.2016
  • Oversaw on-site operations, ensuring timely execution and safety compliance.
  • Managed construction teams, resources, and vendor communication.

Education

Bachelor of Commerce (B.Com) -

MIT
Pune
01.2016

Higher Secondary (10+2) -

Maharishi Vidya Mandir
Silchar
01.2012

High School (HSLC) -

Kendriya Vidyalaya
Srikona
01.2010

Skills

  • Customer Relationship Management
  • Lead Generation & Campaign Execution
  • Quality Monitoring & Process Improvement
  • International Client Communication
  • Data Accuracy & Reporting
  • Team Collaboration & Coordination
  • Microsoft Office Suite
  • CRM Tools
  • Excel & Google Sheets
  • Email Campaign Tools

Languages

  • English
  • Bengali
  • Hindi
  • Assamese

Personal Information

  • Date of Birth: 06/26/94
  • Nationality: Indian

Career Gap Explanation

In late 2018, I made the difficult but necessary decision to step away from my career to care for a close family member facing a critical medical condition. This unforeseen responsibility required me to relocate to my hometown and become a full-time caregiver. While the experience tested my strength, it also deepened my resilience, empathy, and ability to adapt under pressure—qualities that now enrich my professional outlook.

Timeline

Quality Analyst

XDBS
02.2018 - 12.2018

Senior Demand Generation Executive

XDBS
12.2016 - 02.2018

Lead Generation Executive

AKA Tech Care
09.2016 - 12.2016

Field Manager

Bijlee Construction
02.2014 - 08.2016

Bachelor of Commerce (B.Com) -

MIT

Higher Secondary (10+2) -

Maharishi Vidya Mandir

High School (HSLC) -

Kendriya Vidyalaya

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HIMANISH DEY