Himanshee Agrawal

WORK HISTORY 04/2020 - 08/2022
Senior Branch Manager
Canara Bank, Meerut, India
• Lead a result-oriented team of 7 people responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
• Owned all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales.
• Sourcing of business, deposits and loan proposals and sanctioning of loans, advances and lines of credit
• Interview and advise customers on various commercial and personal financial products as per their individual needs and respond to customer inquiries.
• Promote and sell non-deposit products such as mutual funds, insurance products, and fee-based income to achieve set targets.
• Marketing and building a rapport with the community to attract business and networking to improve the presence and reputation of the bank
• Assessing local market conditions and identifying business opportunities and providing insight to the Bank for better market penetration and development of customized products for wider audience.
• Analyzed customer feedback data to identify trends and opportunities for improvement
• Processed loan applications and other paperwork in accordance with regulations
• Assisted with the annual audit by providing supporting documentation
• Managed customer loan portfolios, ensuring timely payments and tracking loan performance.
• Recovery of the loan accounts, mainly NPA accounts, suit filed cases.

Branch Manager
06/2014- 03/2020
Canara Bank, India
• During the tenure of 06 years as a Branch Manager played the role of a branch head at 5 different locations/branches -Mandideep (Bhopal), Obedullaganj (Bhopal), Pinjore (Haryana), Karnal (Haryana) and Meerut (U.P.)
• Owned all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales.

• Sourcing of business, deposits and loan proposals and sanctioning of loans, advances and lines of credit
• Promote and sell non-deposit products such as mutual funds, insurance products, and fee-based income to achieve set targets.
• Processed loan applications and other paperwork in accordance with regulations

• Assisted with the annual audit by providing supporting documentation

• Managed customer loan portfolios, ensuring timely payments and tracking loan performance.

• Recovery of the loan accounts, mainly NPA accounts, suit filed cases.
• Conducted several retail lending camps, CASA camps in schools and colleges near the branches to create awareness about the various products of the bank and garner fresh business.
• Conducted financial literacy camp in a Women's college.

Officer
12.2010- 06.2014
Canara Bank, India
• Officer in the Advances department attending to all the matters related to Fresh Advances ( i.e.Retail,MSME & other Government sponsored schemes) including processing/recommending/ disbursing of Loan applications, conducting pre and post sanction survey, due diligence of the borrower/surety, inspection of securities charged to the Bank.

• Prepare credit reports and loan documents

• Mobilize fresh business and actively participate in campaigns initiated by the management and achieve branch targets.

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Monitored customer loan portfolios, ensuring timely payments and tracking loan performance.
• Promoted and educated customers to use internet banking and mobile banking facilities of the bank.
• Organized Doctors's meet and Women's meet in the branch.