HIMANSHU DORAYA
Healthcare Professional
Jaipur
Summary
Intend to build a career with leading corporate of hi-tech environment with Committed and dedicated people, who will help me to explore myself fully, realize my potential. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
22
22
years of post-secondary education
Work History
Customer Service Specialist
Wipro GE Healthcare Pvt Ltd.
4 2023
- Responsible for Installation of MICT equipment which includes planning, Implementation and Execution of Projects
- Handling the turnkey projects and give customer a proper solution
- Maintenance and Servicing of the Healthcare equipment and strive to minimize the downtime
- Co-ordination with cross functional teams like Service sales, Sales , logistics, OTR and HPM etc
- Responsible for driving the Parameters like EHS which ensures workplace a healthy place to work and ensures safety of each individual
- Responsible for driving the ETTR for the LCT Responsible to follow the organizational priorities and completing them on due timeline
- Business growth: Assists in the growth and direction of business in geographic area Administration: Responsibly completes all administration tasks on time
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts Maintain the operational Parameters under the predefined limits and always striving to continual improvement
- Team Member of QA technical team viz responsible of verification of CTQA and check the data is under the limits described by the regulatory authorities
- Responsible for Performing NEMA of PET/NM equipment.
Senior Customer Service Engineer
Wipro GE Healthcare Pvt Ltd.
11.2018 - 03.2023
- Maintenance and Servicing of Healthcare Instruments
- Responsible of maintenance of CT Scan Machine Revolution ACT, BSD, Lightspeed, Optima 660,Revolution Evo, Maxima etc
- Responsible of maintenance of PET CT equipment like Discovery IQ, PETCT 690 etc
- Responsible of maintenance of NM equipment like NM 830, Spect CT, Millennium MG
- Upgradation of CT/ NM
- Upgradation of advantage Workstation
- Documentation of SR/ IR/ FMI in Siebel BB Connectivity of Instruments
- Installation of Digital Expert
- Look after the Operational Parameters of LCT like EHS, ETTR etc.
Senior Engineer
Mega Power System
05.2010 - 11.2018
- Electrical Maintenance (Drives, Panels etc.) Responsible for circuit designing and implementation
- Quality check for the product
- Maintenance of drives
- Hands on all types of sensors
- Microcontroller programming/ Embedded System
- Executed project work in textile industry
- Panel Designing Automation
Project Coordinator
Gemini Communication Limited
08.2008 - 04.2010
- Worked in Gujarat Circle and in Rajasthan as a Project coordinator taking care of Huawei TTSL(GSM Project) & Huawei Datacom & Huawei Aircel Project
- Execution of whole TTSL (GSM Project, Swap Project, & Site Survey) Installation & Commissioning of Huawei GSM BTS 3900 (Indoor)
- Installation & Commissioning of Huawei GSM BTS 3900 A (Outdoor)
- Responsible for solving issues with IP vendors WTTIL, INDUS, VCC etc
- Responsible for all Technical & Maintenance issues
- Responsible for all Quality Issues
- Material procurement & management work
- Interaction with customer regarding the progress of project
- Prepare the plan for the Installation
- Documentation & safe execution of Project.
Education
RSO level III - Radiation Safety
BARC
Mumbai 04.2001 - 04.2023
M.Tech - Power System
Rajasthan Technical University
Kota06.2015
B.E. (Electronics instrumentation & control) -
Rajasthan University
Jaipur06.2008
Skills
Systematic work
Positive attitude
Punctuality & Sincerity
Quick Learner
Customer Service
Good communication skills
Complaint resolution
Customer Relations
Accomplishments
- Win together and have fun award received in Battle of LCT season 2 in 2024
- Won the trophy in an individual category of Innovator in Customer engagement in 2023
- Received awards like bravo, spotlight, Appreciate, Applause, Heartbeat in each year from 2020 to 2024
- Received the CEO award in year of 2021 for doing extra ordinary work during pandemic
- Research work on the performance of comparison between Pulse Width Modulation and Space Vector Pulse Width Modulation.
Curricularactivitiesachievements
- Participated in Huawei training Program.
- Participated in college level cricket, Carom Competition and won Ist Prize.
Personal Information
- Father's Name: Mr.Ramesh Chand Doraya
- Date of Birth: 10/19/1984
- Gender: Male
Contactno
09829256781
himanshudoraya@gmail.com
Projects
Smart Highway, Sensor based Highway which calibrate the speed of vehicle according to it active the toll gate Modern Car Parking System, Microcontroller based car parking system for calculating the No. of incoming & outgoing vehicle and display the vacant portion of parking
Training
- ONIDA Pvt. Ltd, Noida, U.P. (30 days)
- S.E.E.C.O. Pvt. Ltd., Ghaziabad, U.P. (45 days)
Timeline
Senior Customer Service Engineer
Wipro GE Healthcare Pvt Ltd.
11.2018 - 03.2023
Senior Engineer
Mega Power System
05.2010 - 11.2018
Project Coordinator
Gemini Communication Limited
08.2008 - 04.2010
RSO level III - Radiation Safety
BARC
04.2001 - 04.2023
Customer Service Specialist
Wipro GE Healthcare Pvt Ltd.
4 2023
M.Tech - Power System
Rajasthan Technical University
B.E. (Electronics instrumentation & control) -
Rajasthan University
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