Rajnish Singh

Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

General Manager-Service Sales-India & neighboring countries.

• Double digit Growth in Ultrasound business in 2023.
• Highest Double Digit Growth in Maintenance service contracts across Modalities.
• Grew the Upgrade Business by introducing new products.

Regional General Manager Service Sales - North India & Nepal, Wipro GE Healthcare Pvt Ltd.

• Led the North Service Sales business Growth from 20 mm @2017 to 34mm US$ in 2022 driving on service contracts capture rate & price gain, NPI, Lifecycle upgrades & Dealer growth.
• Drove a strong recovery plan streamlining several governments, corporate and private accounts in terms of on time past due collections ensuring a steady cashflow and reducing DSO.
• Dealer contribution to North service business rose to 40%, highest in the country. Setup several New channel partners to drive business growth.
• Built a strong team from time to time, several people excelled and moved on to newer roles in the organization.
• North topped in selling new product introduction like Digital detectors and AI based products.
• North excelled in selling education offerings as a revenue aggregator for service agreement business, Best in the country for last 2020 & 21.

Service Manager - Chandigarh, Wipro GE Healthcare Pvt Ltd.

• Recognized for Service Sales revenue growth in T2/T3 cities, over 100% collection of receivables & record contract escalation for Q1 -2016.
• Recognized for supporting Business commercial team in the region for generating US $ 3Million business revenue through sale of MRI/CT/Ultrasound and PET-CT products in 2015.
• Recognized for achieving business revenue and account receivables targets quarter on quarter. Last exceeded US$ 3 Million in service revenue for the region.
• Started the “Orange” initiative where Service and Sales team collaborated for New sales by being proactively alerted on ongoing Major deals in the region.
• Renewed > 10 service Diagnostic imaging contract escalations > 8% over last year as part of Fly together scheme for the region.
• Supported Chandigarh LCT achieve Quality Compliance on ISO 13485:2003 Quality Management System for Medical Devices & ISO 9001:2008 Quality Management System. LCT passed ISO audit twice (2013, 17) with flying colors.
• Drove a Project on system stability for 10 sites, wherein system with > 3 breakdown calls in a quarter were targeted. Reduced the breakdown calls to < 2 in a quarter.
• Successfully installed and handover PGIMER 3T against all odds in record timeline (84 days vs standard 120 days).
• Achieved excellent and above rating in the annual performance appraisal consistently for past several years in the organization.

Zonal Technical Support Manager-MRI, Wipro GE Healthcare Pvt. Ltd., 04/2000 - 02/2012

• Directed installation and commissioning of MRI equipment in North India including Rajasthan, UP, Delhi, Punjab & Nepal. Installed more than 17+ (1.5T & 3T) MRI equipment independently across North India including SGPGI, Global, N2, RML, Getwell, Vimhans 3T’s and NCR, BL Kapoor, Sahara, Subharti, Balaji, GMRI, Batra, Indogulf, focus, Vardhman, Amit Jodhpur 1.5T’s.
• Supervised end-to-end turnkey & installation management for all new sites. Drove operational rigor in service delivery, troubleshoot, and calibrated MRI devices.
• Provided Technical Competency L3 level, Master trained on MRI Modality proffered remote proactive & reactive technical support to MR’s in the country in the operation and maintenance of equipment. Used Onwatch program to monitor systems remotely through onsite sensor data. Improved IBIS % (Installed base in specs) to > 90% and Broadband connectivity from 20 to > 80% in UP and Rajasthan.
• Partnered with Director of Service and Zone Operations manager to achieve material OP. Developed and streamlined current procedures (Technical approval introduction) and drove material and purchased service cost improvement initiatives for the modality like local coils, chiller, and parts repair. Augmented Savings of 500k US$.
• Served as part of EHS (Environment, Health & Safety), elected as the HRO (High risk operations) leader for the country, formulated & implemented new SOPs for various field activities and passed the country BLA (Business level audit). Developed & implemented new SOPs for Helium filling Safety, Compressed gas safety, rotating Gantry safety and confined spaces.

Customer Support Engineer, HCL PICKER India Ltd., 05/1997 - 03/2000

Awards

• Global L2L Services CEO award@2020 for Driving Profitable growth in Service commercials in a Pandemic Year
• Got GEHC Annual Service South Asia award under” Stay lean to go fast” for record customer contract escalations. (2016)
• Bagged Quarter-3 GEHC service Team award 2016 under” Deliver results in an uncertain world” Belief for Proactive, Preventive & Productive MRI service in Q3.
• Received Quarter-3 GEHC service Team award 2016 under” Stay lean to go fast” Belief for service- sales growth and contract escalations.
• Received Quarter-1 service award 2016 under” Stay lean to go fast” Belief for service-sales growth & contract escalations.
• Received Service award for “Empower and inspire each other” for 2015 for supporting commercial team for generating business worth 3 Million US$.
• Received Service award for “Win with margins in a culture of compliance” for 2014.
• Received “CEO” award for creating a culture of unstoppable collaboration during the PGIMER 3T Install in 2013.
• Received “Silver” award from Country Install Manager for PGI 3T turnkey project completion on time in 2013.
• Received “Bronze” award from CEO for inclusiveness in driving Team engagement in 2012.
• Received “Landsteiner” award from productivity leader for KGMC Lucknow 1.5T project support- unramp & ramping issue for saving helium in 2011.
• Received “Landsteiner” award from Technical Operation Manager for customer commitment and boundary-less support for MRI across the North region in 2011.
• Received “Landsteiner” award from Service Manager Delhi for GMRI 1.5T MRI upgrade in quick time and for demonstrating superb execution, energy, and competency leading to Customer delight in 2011.
• Received “Bronze” award from Service Manager Delhi for displaying inclusiveness for MRI Delhi support in 2011.
• Received “Expertise” award from Technical support manager-MRI for excellent MRI support in 2010.
• Received “Landsteiner” award in 2010 from Regional Service Manager for Batra MRI Upgrade service sales support and 1st HDe Subharti Meerut 1.5T install of the country.
• Received “Landsteiner” award from Service Manager Delhi for independently installing 7 MRI systems in the North region displaying fantastic Teamwork and passion in 2009.
• Received “Bronze” award from Service Manager Delhi for displaying inclusiveness for MRI Delhi support in 2009.
• Received “Curie” award from Service manager Delhi for NCR 1.5T preowned install resolutely and showing excellent technical skills in 2008.
• Received several “Night on town”,” Management”, “Certificate of Recognition” and “Most Valuable Player” awards from 2001 to 2006 for resolving various critical MRI and CT issues and installing several systems independently.

• Completed the “RISE” Leadership Program for a year, being one of the 52 people selected in India across all GE businesses for an Accelerated Leadership Program.
• Did a Project on leveraging GE capital financing for various GE Businesses in India.
• Completed the Introduction to Marketing & Financial accounting course from Coursera.
• Completed the Marketing Analytics: Pricing Strategies & Price Analytics course from Udemy.
• Attended various Crotonville Leadership/Managerial training programs in GE: FOL (Foundation of leadership), NMDC (New manager development course), IFLA (India frontline leader’s academy), AMC (Advanced Manager course), and CAP (Change acceleration process).
• Trained on various Radiology modalities MRI, CT, Ultrasound.
• Training in Aloka Ultrasound BW/Color Doppler products (SSD-500/1100/1700) at Singapore in 1999.
• Training in Signa Profile/Contour permanent/Supercon magnet 0.2T/0.5T at Asia Training Centre (ATC) Japan in June 2001.
• Training at the l level in various CT products (CTE, CTi) in India in 2003.
• Training in 1.5T MRI LX/EXCITE models at ATC japan in April 2005.
• Training in 1.5T HDe difference MRI model at ATC Japan in 2008.
• Training in 3T HDX MRI model at Milwaukee USA in 2009.
• Training in MR Master Series advanced service troubleshooting in MRI at Milwaukee USA in June 2011.