Cricket
Himanshu Gulia
IT Assoiciate
Delhi
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
Work History
IT Assistant
Codenyx Technologies Private Limited
01.2023 - Current
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
- Responded promptly to incoming sales leads and requests for technical support.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to queries on phone, via email or through IT ticketing system.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Installed and configured software and hardware.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
IT Technician
Esprim Systems Private Limited
07.2020 - 01.2023
- Helped streamline repair processes and update procedures for support action consistency.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Education
High School Diploma -
Nav Uday Convent Senior Secondary School
Najafgarh, India 04.2001 -
Computer Operation And Programming Assistant - Information Technology
Industrial Training Institute
Bahadurgarh, India 04.2001 -
High School Diploma -
National Institute of Open Schooling
Najafgarh, India 04.2001 -
Skills
Remote Support
Certification
Computer Hardware, Cisco Networking Academy
Interests
IT Learning
Mu
Timeline
Computer Hardware, Cisco Networking Academy
03-2024
Operating System Basics, Cisco Netwroking Academy
03-2024
Sophos Central Endpoint Security with EDR, UDEMY
01-2024
Sophos XG Firewall For Beginners, UDEMY
12-2023
Intel Server Hardware Configuration Management, UDEMY
12-2023
IT Assistant
Codenyx Technologies Private Limited
01.2023 - Current
IT Technician
Esprim Systems Private Limited
07.2020 - 01.2023
High School Diploma -
Nav Uday Convent Senior Secondary School
04.2001 -
Computer Operation And Programming Assistant - Information Technology
Industrial Training Institute
04.2001 -
High School Diploma -
National Institute of Open Schooling
04.2001 -
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