Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Languages
Timeline
Generic
HIMANSHU GUPTA

HIMANSHU GUPTA

Delhi

Summary

Dynamic leader with a proven track record at Royal Bank of Scotland, excelling in business management and transformation. Expert in leveraging analytics and dashboarding to drive strategic decisions and process improvements. Skilled in mentoring teams towards excellence, achieving a 35% efficiency gain through automation. Demonstrates exceptional stakeholder engagement and risk management capabilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

AVP – Business Management, Business Intelligence & Executive Reporting

NatWest Group (Erstwhile RBS)
04.2024 - Current
  • Develop and maintain headcount and financial budget frameworks, collaborating with finance and UK stakeholders
  • Monitor and drive transformation projects, tracking efficiency gains and cost-saving measures
  • Ensure adherence to company policies, industry regulations & legal requirements Identify Potential risks and develop mitigation strategies
  • Mentor and coach team members to drive process excellence and business success
  • Support Talent acquisition and employee development initiatives

Senior Manager – Business Management & Executive Reporting

Royal Bank of Scotland
01.2017 - 03.2024
  • Act as a strategic partner to senior leadership, aligning business objectives with data-driven insights
  • Lead financial forecasting, budgeting, and anomaly detection, ensuring fiscal discipline
  • Oversee risk controls, supporting a proactive risk culture through training and risk mitigation initiatives
  • Mentor and coach team members to drive process excellence and business success

Manager – UK Operations

Royal Bank of Scotland
04.2012 - 11.2016
  • Spearheaded process excellence across critical banking functions:
  • Account Maintenance – Ensured up-to-date customer records for seamless banking operations
  • Weekend Pre-positioning – Led automation efforts, reducing FTE requirement by 35, optimizing operational efficiency
  • Branch Reconciliation – Managed general ledger (GL) reconciliations, ensuring compliance and accuracy
  • Stakeholder Management – Built and maintained strong relationships with India & UK stakeholders
  • Governance & Compliance – Facilitated process changes ensuring adherence to risk & regulatory frameworks
  • Team Leadership – Ensure staff productivity & adherence to service quality standards

Senior Team Leader – Credit Cards (MI, Reporting, Payments, Account Maintenance)

Royal Bank of Scotland (Now NatWest Group)
03.2009 - 03.2012
  • Led credit card payment processing & account maintenance for Indian customers
  • Developed and maintained MIS reports for transaction accuracy and process improvement

Team Leader – Contact Centre (Credit Cards)

Royal Bank of Scotland (Now NatWest Group)
01.2007 - 02.2009
  • Managed a 25-member team, driving customer service excellence and sales performance
  • Designed and maintained performance dashboards, tracking KPIs and cross-selling targets
  • Handled customer escalations, ensuring quick resolutions and preventive actions

Customer Support Officer – Inbound Contact Centre (Credit Cards & Banking Products)

Royal Bank of Scotland (Now NatWest Group)
06.2004 - 12.2006
  • Managed customer queries, complaints, and sales, ensuring a seamless service experience
  • Coordinated with operations teams to resolve customer concerns efficiently
  • Created and maintained MIS reports to track customer interactions

Education

Bachelor of Commerce -

Delhi University
Delhi University
01.2004

Higher Secondary (12th) -

Kulachi Hansraj Model School
Delhi
01.2001

Secondary (10th) -

Kulachi Hansraj Model School
Delhi
01.1999

Skills

  • Banking Products & Financial Services
  • Mentoring
  • Business Management
  • Strategy Execution
  • Project Management
  • Transformation Management
  • People Leadership
  • Stakeholder Engagement
  • Executive Reporting
  • MIS
  • Analytics
  • Risk Management
  • Compliance Management
  • MS Excel
  • MS PowerPoint
  • Data Analytics
  • Dashboarding

Certification

  • Six Sigma Yellow Belt – RBS Academy
  • Determined to Lead Certification
  • Problem-Solving Facilitator – RBS Academy
  • Interviewing Skills – RBS Academy

Personal Information

  • Date of Birth: 09/10/82
  • Marital Status: Married

Accomplishments

  • Gold Ovation for 25 FTE's save in the business
  • Best Operations Manager for 3 years consecutively
  • Operational Leadership Award

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

AVP – Business Management, Business Intelligence & Executive Reporting

NatWest Group (Erstwhile RBS)
04.2024 - Current

Senior Manager – Business Management & Executive Reporting

Royal Bank of Scotland
01.2017 - 03.2024

Manager – UK Operations

Royal Bank of Scotland
04.2012 - 11.2016

Senior Team Leader – Credit Cards (MI, Reporting, Payments, Account Maintenance)

Royal Bank of Scotland (Now NatWest Group)
03.2009 - 03.2012

Team Leader – Contact Centre (Credit Cards)

Royal Bank of Scotland (Now NatWest Group)
01.2007 - 02.2009

Customer Support Officer – Inbound Contact Centre (Credit Cards & Banking Products)

Royal Bank of Scotland (Now NatWest Group)
06.2004 - 12.2006
  • Six Sigma Yellow Belt – RBS Academy
  • Determined to Lead Certification
  • Problem-Solving Facilitator – RBS Academy
  • Interviewing Skills – RBS Academy

Bachelor of Commerce -

Delhi University

Higher Secondary (12th) -

Kulachi Hansraj Model School

Secondary (10th) -

Kulachi Hansraj Model School
HIMANSHU GUPTA