Himanshu Kaushik
Bengaluru
Summary
With over 20 years of experience in the IT industry, I am a seasoned leader and expert in Operations and Cloud. As the Associate Vice President of Cloud Practice at Innover Digital, a digital transformation and innovation company, I help clients achieve operational excellence and business agility through cloud-based solutions. In my role, I develop and implement the organization's cloud strategy, aligning it with the business objectives and ensuring compliance with industry standards and regulations. I also manage the cloud infrastructure, selecting, configuring, and monitoring the cloud platforms and services that best suit the needs of the organization and its stakeholders. Additionally, I collaborate with senior leadership, IT teams, and business units to provide cloud-based solutions that drive innovation, reduce costs, and enhance operational performance. As a leader, I am passionate about building and developing high-performing teams, fostering a culture of innovation and continuous improvement, and driving a customer-centric approach to operations. I have a proven track record of leading large-scale transformational initiatives, from design to implementation, that have delivered significant business value and enabled organizations to thrive in a highly competitive market. I have a deep expertise in cloud technologies, leveraging platforms such as AWS, Azure, and Google Cloud, to deliver high-quality, scalable, and secure solutions. I also have extensive knowledge and certifications in ITIL, PRINCE 2 Agile, DevOps, and Scrum, which enable me to apply best practices and frameworks to optimize processes and workflows. In summary, I am a results-driven leader and expert in Operations and Cloud, and I am excited to leverage my skills and experience to help organizations achieve their business objectives and succeed in an increasingly complex and dynamic business environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Vice President Cloud Practice
Innover Digital
Bengaluru
01.2023 - Current
- Develop and implement the organization's cloud strategy that aligns with business objectives
- Lead the organization's cloud adoption efforts by establishing cloud governance policies, processes, and best practices
- Manage the organization's cloud infrastructure, including selecting, configuring, and monitoring cloud platforms and services
- Ensure the organization's cloud environment is secure and compliant with industry regulations and standards
- Collaborate with stakeholders across the organization, including senior leadership, IT teams, and business units, to understand their needs and provide solutions that meet their requirements
- Manage and mentor the teams responsible for implementing and maintaining the organization's cloud infrastructure
- Stay up-to-date with industry trends and emerging technologies in the cloud space.
Practice Head Cloud Managed Services
SourceFuse Technologies
Bengaluru
01.2022 - 01.2023
- Answer requests for information (RFIs) and requests for proposals (RFPs) at a detailed and professional level
- Prepare and deliver solution-based product presentations and demonstrations to customers
- Execute on customer proof of concepts (POCs)
- Develop Strategy for Cloud Managed Services practice
- Develop and deliver Application Management Services (AMS)
- Guides team to evaluate the design and roll-out of new managed services and products
- Establish a vision for the practice and bring in best-in-class techniques and frameworks
- Grow practice while managing client expectations and ensuring a long-term growth trajectory
- Lead the practice's strategy for go-to-market, account management, customer success, and operational efficiency
- Work with Vertical Heads to align on vertical-level strategy and go-to-market
- Define innovation and solution roadmap for practice
- Participate in monthly, quarterly and annual forecast/budgets and reporting
- Customer and account management
- Accountable for end-to-end services that we provide to assigned customer accounts
- Work closely with customer stakeholders to define criteria for engagement success and drive achievements of the same
- Responsible for the incident, change, problem, and escalation processes
- Review opportunities for process enhancements
- Monitor Key Performance Indicators (KPIs) and provide appropriate reporting for the Business and leadership
- Provides recommendations to improve reporting
- Manage multiple teams across customer accounts, providing a mix of managed services to cloud support services
- Work with internal and third-party teams to ensure actions are taken at the right time and in the right manner and are completed to maintain and improve services
- Design and implantation of IT service management process (ITIL), as well as ensuring compliance with ISO, SOC, HIPAA and other requirements
- Develop people through coaching and mentoring to enhance technical skills and interpersonal skills.
IT Manager Global End User Services
LKQ Corporation
Bengaluru
06.2018 - 01.2022
- Design & Manage Global Service Management process & End Use Service Operations
- Manage operations for KSA
- Monitor the progress of strategic opportunities and accounts
- Presales Enablement and Continuous Improvement
- Set expectations for standards, best practices, and processes
- Manage the overall end-user service operations for in-house IT Infrastructure, IT support User Security, SOC, Global NOC command centre and Global Service Center
- Designing Monthly dashboards summary from tools like ServiceNow, JIRA, Splunk, Crowdstrike, SolarWinds etc
- Design & Evaluate in-house IT infrastructure
- Driving Continual Service Improvement
- Define & Ensure SLA compliance, and metrics reporting across end-user service functions for suppliers
- Ensure that operation management policy, standards and procedures are properly implemented, enhanced, and maintained
- Participate in knowledge management, coaching, IT Service Management improvements and customer status and reporting
- Responsible for driving incident management, repair, and maintenance, closing incidents, preventive maintenance, and resolution of customer issues
- Support the staffing, onboarding, training, development, and performance management of the End user services functions
- Analyze end-user services functions, recommend upgrades/changes, and assess current and future business needs
- Responsible for achieving end-user and client satisfaction and trust
- Responsible for Vendor Management and IT procurement for India Geography & APAC
- Responsible to Deliver Application Management & Support Services across the globe.
ITSM Solution Architect
Accenture
Gurugram
08.2015 - 06.2018
- Contribute to managed IT infrastructure services globally
- Normalize key cost levers across delivery centers as per the latest market benchmarks
- Provide due diligence in refining the solution further
- Planning & Designing Solution / Delivery for Upcoming contracts/projects
- Assess deal-specific RISK & plan for mitigation
- Assess SOW/SLA & planning for quality services standards
- Understanding client requirements and contribute to robust solution
- Participate in planning and implementation of delivery activities in coordination with clients
- Complete resource and cost estimation of RFPs (Request of Proposals)
- Solutioning best industry practices and tools to provide maximum automation benefit to the stakeholders
- Present the value of Profile products to a variety of audiences from C-level to end-users and all levels in between
- Contribute to the sales team in driving revenue by qualifying leads
- Answer requests for information (RFIs) and requests for proposals (RFPs) in a detailed and professional level
- Prepare and deliver solution-based product presentations and demonstrations to customers
- Execute on customer proof of concepts (POCs)
- Understand the business and operational goals the prospect has and recommend a solution that ensures the optimum usage and utilization of Profile products and services
- Having a detailed knowledge of the functionality and technology of the product range
- Ensuring that all materials such as presentations and demonstrations are maintained up to date.
Service Delivery Manager
Accenture
Bangalore
05.2013 - 01.2015
Education
Bachelor of Arts (BA) - Humanities/Humanistic Studies
Delhi University
01.2000
Skills
- Operational Excellence
- Customer Satisfaction
- Business Development
Certification
- AWS Certified Solutions Architect - Associate
- Certified DevOps Practitioner
- AWS Partner: Sales Accreditation (Business)
- Certified Agile foundation
- AZ-900|Microsoft Azure Fundamentals
Personal Information
Title: Associate VP Cloud Practice @ Innover Digital | Cloud Governance, ITIL, Agile
Languages
- English, Professional Working
- Hindi, Native or Bilingual
Timeline
Associate Vice President Cloud Practice
Innover Digital
01.2023 - Current
Practice Head Cloud Managed Services
SourceFuse Technologies
01.2022 - 01.2023
IT Manager Global End User Services
LKQ Corporation
06.2018 - 01.2022
ITSM Solution Architect
Accenture
08.2015 - 06.2018
Service Delivery Manager
Accenture
05.2013 - 01.2015
Bachelor of Arts (BA) - Humanities/Humanistic Studies
Delhi University
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