Himanshu Pandey

Key Responsibilities :-

• To increase dealer profitability and adhere that dealerships are following process.
• Customer satisfaction
• Completely handling of every complaint and resolve them after analyzing.
• Walkthrough Audit at dealership.
• Customer support and solving there concerns.

Key Responsibilities :-

• Claim and complaint management.
• Product feedback, Voice of customer.
• Dealer control, provide training to dealer and OEMs.
• Market update monthly MIS preparation.

Key Responsibility :-

• Claim and complain management, Product feedback, Voice of customer.
• To gather market information through surveys, identify & educate potential customers and provide effective after-sales service to customers.
• Technical support to the sales in the district within company and department guidelines.
• Product Knowledge Training, training on different product categories for Internal / external customers MIS reports – (Monthly market reports).

Key Responsibility :-

• FE, Tyre Wear, Training & Advance diagnostic (BS4& BS6)
• Regular vehicle inspection and check-up (Static and dynamic) to find out failure vehicles.
• Failures diagnosis and route cause analysis.
• Timely and structured reporting of vehicle failures during test with possible root cause and tracking for closure.
• Support to develop test cases, routes etc. with respect to customer usage profile, field failures.
• Vehicle diagnostic & trouble shooting.
• Provide training for new product and introduction to mechanics for any Technical modification made by company.