Jawahar Vivekanandhan
Coimbatore
Summary
Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Channel Service Manager
VE Commercial Vehicle Limited
Chennai
12.2024 - 03.2025
- Adhered to customer service standards to foster satisfaction and retention.
- Provided technical support for hardware and software issues experienced by customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Planned and delivered training sessions to improve employee effectiveness, and address areas of weakness.
Deputy Manager
Ashok Leyland Limited
Namakkal
07.2024 - 12.2024
- Conducted on-site and remote training sessions to ensure effectiveness of training materials.
- Assisted in developing new course material as needed to keep up with changing technology trends.
- Analyzed training data to identify areas for improvement in the curriculum.
- Conducted BSVI trainings to GET/DET/Internal plant staffs.
- Maintained technical expertise by attending workshops and taking educational courses.
Assistant Manager
Ashok Leyland Limited
Namakkal
07.2021 - 06.2024
- Created Guided troubleshooting resources for diagnostic tools and supported field teams, resolving critical technical inquires.
- Developed an in-house lift axle model for the training center, enhancing hands on learning.
- Additionally, I delivered comprehensive training on BSIV & BSVI engine technologies and alternative fuel solution to state transport officers, improving their technical proficiency.
Senior Officer
Ashok Leyland Limited
Chennai
07.2018 - 06.2021
- Prepared reports summarizing the success of each program offered by the department.
- Created and offered additional materials to enhance training.
- Stayed up to date on changing technical processes and needed skills.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
Diploma Engineer Trainee
Ashok Leyland Limited
Chennai
08.2016 - 06.2018
- Assisted service engineer & experiences trainers in delivering hands on support and training.
- I contributed to troubleshoot technical issues, Streamlined training process, and enhanced operational efficiency, Gaining valuable insight into field operation.
Education
B.E in Mechanical Engineering
Vinayaka Missions Engineering College
Salem06-2024
Diploma in Mechanical Engineering
Thiagarajar Polytechnic College
Salem04-2016
10th Standard
M.A.M.Higher Secondary School
Mettur Dam04-2012
Skills
- Sales Training
- Technical support
- Skill competition organizer
- Parts Training
- Assessments experience
- Class development
- Materials preparation
- Strong presentation skills
- Training Centre Handling
- Coaching and mentoring
- Training evaluation
- Technical training
Certification
- Electrical Vehicle - Technical expertise, TUV SUD certification
- JDI certification
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Timeline
Channel Service Manager
VE Commercial Vehicle Limited
12.2024 - 03.2025
Deputy Manager
Ashok Leyland Limited
07.2024 - 12.2024
Assistant Manager
Ashok Leyland Limited
07.2021 - 06.2024
Senior Officer
Ashok Leyland Limited
07.2018 - 06.2021
Diploma Engineer Trainee
Ashok Leyland Limited
08.2016 - 06.2018
B.E in Mechanical Engineering
Vinayaka Missions Engineering College
Diploma in Mechanical Engineering
Thiagarajar Polytechnic College
10th Standard
M.A.M.Higher Secondary School
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