Ranjan Sharma
Silchar
Summary
Reliable and organized professional adept at juggling multiple priorities while upholding strong work ethic and positive demeanor
Overview
5
5
years of professional experience
Work History
CHANNEL SERVICE MANAGER
VE COMMERCIAL VEHICLE LTD
05.2024 - Current
- Maintained dealer network and conducted performance reviews to ensure compliance.
- Resolved customer complaints through effective countermeasures based on defect analysis.
- Facilitated driver and fleet training programs to enhance operational efficiency.
- Monitored competitor market activities to identify industry trends and opportunities.
- Compiled failure investigation reports focused on detailed problem analysis.
- Educated customers to mitigate premature failures linked to user error.
- Achieved consistent revenue growth through expanded workshop offerings and client base enhancement.
- Implemented Quality of Concern (QOC) tracking to address recurring vehicle service issues.
- Managed daily operations and schedules for service team at VE Commercial Vehicle.
- Oversaw customer service interactions to ensure satisfaction and quality support.
- Coordinated maintenance and repair services for commercial vehicles efficiently.
- Trained staff on best practices for service delivery and customer engagement.
- Analyzed service reports to identify trends and improve operational processes.
- Developed training materials to enhance team knowledge of vehicle systems.
- Fostered relationships with vendors to ensure timely procurement of parts and supplies.
- Assisted in budgeting and resource allocation for service operations effectively.
SERVICE MANAGER AND DIAGNOSTIC ENGINEER
OLA ELECTRIC PVT LTD
Chandigarh
01.2022 - 05.2024
- Diagnosed vehicles and led a team of seven members, providing technical support in the field.
- Managed districts including Chandigarh, Haryana, Punjab, Uttarakhand, Himachal Pradesh, and Uttar Pradesh.
- Allocated resources for vans and parts daily to optimize operations.
- Addressed field complaints and assigned tasks to service champions within defined turnaround times.
- Utilized knowledge of circuit diagrams and wiring harnesses for effective troubleshooting.
- Oversaw daily operations to ensure efficient service delivery and enhance customer satisfaction.
- Trained new employees on company policies and service standards to ensure consistency.
- Implemented process improvements to streamline service management practices.
SERVICE CHAMPION
OLA ELECTRIC PVT LTD
Chandigarh
02.2021 - 06.2022
- Conducted vehicle diagnostics and managed warranty clearance processes.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Handled field complaints and facilitated goodwill and warranty approvals effectively.
- Coordinated with team members to support operations in a fast-paced environment.
- Executed daily tasks efficiently while adhering to health and safety regulations.
- Adapted to various roles as necessary to meet evolving customer demands.
- Welcomed visitors, promoting exceptional customer service and positive experiences.
Education
B.TECH - MECHNICAL ENGINEERING
IKJPTU
PUNJAB01.2024
DIPLOMA - MECHNICAL ENGINEERING
PSBTE
PUNJAB01.2020
BAHELOR - ARTS
MGKVP
VARANASI01.2017
INTERMEDIATE -
UP BOARD
01.2014
MATRICULATION -
BSEB
PATNA01.2012
Skills
- Work ethic
- Heat mapping
- Leadership
- Adaptability
- Confidence
- Team collaboration
- Communication skills
- Team management
- Staff management
- Zendesk proficiency
- Telematics analysis
- Microsoft Word proficiency
- AutoCAD expertise
- SAP knowledge
- Business intelligence
- Database management
- Microsoft Outlook proficiency
- Microsoft Teams proficiency
- Excel proficiency
- Productivity tracking
- Employee recruitment
- Maintenance and repair skills
- Workflow optimization
- Vehicle diagnostics expertise
- Technical training
Languages
- English
- Punjabi
- Bhojpuri
- Hindi (Fluent)
Accomplishments
Recognized internally for service support, customer handling,and field coordination.
Affiliations
Dearer coordination, customer support, field service monitoring, and technical follow-up.
Timeline
CHANNEL SERVICE MANAGER
VE COMMERCIAL VEHICLE LTD
05.2024 - Current
SERVICE MANAGER AND DIAGNOSTIC ENGINEER
OLA ELECTRIC PVT LTD
01.2022 - 05.2024
SERVICE CHAMPION
OLA ELECTRIC PVT LTD
02.2021 - 06.2022
B.TECH - MECHNICAL ENGINEERING
IKJPTU
DIPLOMA - MECHNICAL ENGINEERING
PSBTE
BAHELOR - ARTS
MGKVP
INTERMEDIATE -
UP BOARD
MATRICULATION -
BSEB