Himanshu Rai
Associate Director
Lucknow,Uttar Pradesh
Summary
Dynamic business leader with over 25 years of diverse experience across healthcare, wellness, pharmaceuticals, retail, and BFSI sectors. Demonstrated expertise in operations management, customer success, strategic alliances, revenue optimization, and team development. Proven track record of enhancing performance metrics, streamlining operational frameworks, and cultivating a culture of continuous learning and growth. Committed to driving organizational success through innovative strategies and collaborative leadership.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Associate Director – Coach Ops
Mosaic Wellness
10.2021 - Current
- Owning the Health Coach vertical as Lead, ensuring quality enhancement, training, and operations standardization. Built from scratch 0-1.
- Designed tools to monitor KPIs, performance metrics, and engagement benchmarks across digital wellness platforms.
- Carried out multi-channel initiatives, including offline PRP/Hair Transplant lead generation and execution, Quit Smoking campaign, and nutrition consultations for pediatric care.
- Spearheaded insight generation by calling users using Tellephant, Limechat, Exotel, and Mediconnect to optimize coaching workflows.
- Successfully initiated and led projects around inside sales integration and offline order conversion.
- Led teams of up to 25 personnel, supervising daily performance as well as training and improvement plans.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Area Sales Manager
Richfeel Health & Beauty Pvt. Ltd.
06.2015 - 07.2021
- Boosted regional sales by 34%, enhanced referral ecosystem, and improved operational accuracy by 55% through billing automation.
- Orchestrated clinic expansions (5 new clinics), cutting costs by 18%, while leading cross-functional talent up skilling.
- Awarded the Leadership Excellence Award for exemplary coaching and mentoring outcomes.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to clinic teams.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Streamlined internal processes by working closely with cross-functional teams such as surgical operations, branding, and finance departments to ensure smooth transactions for customers.
Store Manager
Woodland India
04.2011 - 06.2015
- Delivered ₹2.5 Cr annual revenue and increased store conversion by 25% via strategic visual merchandising and team capability building.
- Other Roles:
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
PGDBM - Marketing
NIMT
Ghaziabad01.1999
BSc - Mathematics
St. Andrews College
Gorakhpur,Uttar Pradesh01.1997
Skills
Certification
Trained extensively in Pharmaceutical and Oncology Markets
Interests
Art, Mentoring, Learning & Coaching, Volunteering, Business Ops Optimization, Travel
Software
Mixpanel
Tableau
Metabase
Timeline
Associate Director – Coach Ops
Mosaic Wellness
10.2021 - Current
Area Sales Manager
Richfeel Health & Beauty Pvt. Ltd.
06.2015 - 07.2021
Store Manager
Woodland India
04.2011 - 06.2015
PGDBM - Marketing
NIMT
BSc - Mathematics
St. Andrews College