Summary
Overview
Work History
Education
Skills
Certification
Honors-Awards
Timeline
Generic
Himanshu Raj

Himanshu Raj

Account Management | Client Manager | Success & Performance | Client Engagement | Growth Initiative | Client Satisfaction
New Delhi

Summary

A professional for customer service skills and a people influencer with strong work ethic, excellent interpersonal relationships and excellent communication skills. A solution oriented team player with proven abilities to meet tight deadlines, is inquisitive, decisive and assertive.

Goal-oriented manager with distinguished experience of 5 years in E-Commerce industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Team Leader - Client Relationship Manager

IndiaMART InterMESH Limited
Noida
05.2020 - Current
  • Handling team comprises of 6 Person
  • Need to delivered the daily KRA by each Team member - Strong Communication Skills to create a each one a Team Player - Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example
  • Also providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures
  • Dealing with people in a manner which shows sensitivity, tact, and professionalism, internally and externally
  • Acting as an impartial advocate to ensure that all individuals receive fair and equitable treatment
  • Assisting with training and orientation activities as needed or directed.

Assistant Manager

IndiaMART InterMESH Limited
05.2018 - 05.2020
  • Detail-oriented client relationship building experience with a myriad of clients from SMES to High profile retail enterprises
  • Acted as the main point of contact for clients regarding complaints, queries and account issues by scheduling regular meetings and proactively checking in on them
  • Kept existing clients consistently engaged in business activity, improving retention and revenue levels
  • Assessed clients' individual account requirements, addressing weaknesses with targeted account development strategies
  • Identify, comprehend and clearly articulate client's requirements to generate an end-to-end Business
  • Development Strategy
  • Identify and help define the primary business use cases and business outcomes based on clients industry
  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators
  • Drive Industry based, brand based, competitor based insights and thereby drive customer conversations for upsell on value adds
  • Himanshu Raj - page 1 - Setting up of workflows, rules etc
  • For meeting different business needs.

Account Manager

Jindal Intellicom
04.2017 - 05.2018
  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators
  • Drive Industry based, brand based, competitor based insights and thereby drive customer conversations for upsell on value adds
  • Setting up of workflows, rules etc
  • For meeting different business needs.

Education

B.tech - Electrical and Electronics Engineering

Babu Banarasi Das Institute of Technology
Ghaziabad
08.2012 - 07.2016

Skills

    Microsoft Office

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Certification

Microsoft Certified Technology Specialist: Office SharePoint Server 2007

Honors-Awards

Lockdown Warrior - IndiaMART InterMESH Limited Apr 2020

Super Hero - IndiaMART InterMESH Limited May 2020

Employee Of the Month - IndiaMART InterMESH Limited Apr 2021

Employee of the Month - IndiaMART InterMESH Limited May 2021

Continuous Excellence - IndiaMART InterMESH Limited Sep 2021

Pillar Of Success - IndiaMART InterMESH Limited Dec 2021

Timeline

Team Leader - Client Relationship Manager

IndiaMART InterMESH Limited
05.2020 - Current
Microsoft Certified Technology Specialist: Office SharePoint Server 2007
07-2018

Assistant Manager

IndiaMART InterMESH Limited
05.2018 - 05.2020

Account Manager

Jindal Intellicom
04.2017 - 05.2018

B.tech - Electrical and Electronics Engineering

Babu Banarasi Das Institute of Technology
08.2012 - 07.2016

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Himanshu RajAccount Management | Client Manager | Success & Performance | Client Engagement | Growth Initiative | Client Satisfaction