Himanshu Raj
Account Management | Client Manager | Success & Performance | Client Engagement | Growth Initiative | Client Satisfaction
New Delhi
Summary
A professional for customer service skills and a people influencer with strong work ethic, excellent interpersonal relationships and excellent communication skills. A solution oriented team player with proven abilities to meet tight deadlines, is inquisitive, decisive and assertive.
Goal-oriented manager with distinguished experience of 5 years in E-Commerce industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Leader - Client Relationship Manager
IndiaMART InterMESH Limited
Noida
05.2020 - Current
- Handling team comprises of 6 Person
- Need to delivered the daily KRA by each Team member - Strong Communication Skills to create a each one a Team Player - Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example
- Also providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures
- Dealing with people in a manner which shows sensitivity, tact, and professionalism, internally and externally
- Acting as an impartial advocate to ensure that all individuals receive fair and equitable treatment
- Assisting with training and orientation activities as needed or directed.
Assistant Manager
IndiaMART InterMESH Limited
05.2018 - 05.2020
- Detail-oriented client relationship building experience with a myriad of clients from SMES to High profile retail enterprises
- Acted as the main point of contact for clients regarding complaints, queries and account issues by scheduling regular meetings and proactively checking in on them
- Kept existing clients consistently engaged in business activity, improving retention and revenue levels
- Assessed clients' individual account requirements, addressing weaknesses with targeted account development strategies
- Identify, comprehend and clearly articulate client's requirements to generate an end-to-end Business
- Development Strategy
- Identify and help define the primary business use cases and business outcomes based on clients industry
- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators
- Drive Industry based, brand based, competitor based insights and thereby drive customer conversations for upsell on value adds
- Himanshu Raj - page 1 - Setting up of workflows, rules etc
- For meeting different business needs.
Account Manager
Jindal Intellicom
04.2017 - 05.2018
- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators
- Drive Industry based, brand based, competitor based insights and thereby drive customer conversations for upsell on value adds
- Setting up of workflows, rules etc
- For meeting different business needs.
Education
B.tech - Electrical and Electronics Engineering
Babu Banarasi Das Institute of Technology
Ghaziabad 08.2012 - 07.2016
Skills
Microsoft Office
Customer Service
Team Handling
Social Media
Certification
Microsoft Certified Technology Specialist: Office SharePoint Server 2007
Honors-Awards
Lockdown Warrior - IndiaMART InterMESH Limited Apr 2020
Super Hero - IndiaMART InterMESH Limited May 2020
Employee Of the Month - IndiaMART InterMESH Limited Apr 2021
Employee of the Month - IndiaMART InterMESH Limited May 2021
Continuous Excellence - IndiaMART InterMESH Limited Sep 2021
Pillar Of Success - IndiaMART InterMESH Limited Dec 2021
Timeline
Team Leader - Client Relationship Manager
IndiaMART InterMESH Limited
05.2020 - Current
Microsoft Certified Technology Specialist: Office SharePoint Server 2007
07-2018
Assistant Manager
IndiaMART InterMESH Limited
05.2018 - 05.2020
Account Manager
Jindal Intellicom
04.2017 - 05.2018
B.tech - Electrical and Electronics Engineering
Babu Banarasi Das Institute of Technology
08.2012 - 07.2016