Hi, I’m
Himanshu Sharma
Scrum Master
Delhi,DL
Summary
Certified Scrum Master and Project Manager with 7+ years of experience in Agile project delivery, stakeholder management, client acquisition, and customer success. Skilled at leading diverse teams to deliver high-impact digital solutions using Agile and Scrum methodologies. Background in sales and customer service provides deep understanding of end-user behavior, client expectations, and importance of feedback loops for continuous product improvement. Demonstrated ability to translate customer needs into technical requirements and align product features with business objectives.
Overview
8
years of professional experience
1
Certification
2
Languages
Work History
Virus Positive Technologies
Project Manager
05.2024 - 10.2024
Job overview
- Lead two cross-functional teams-developers and data analysts-to deliver solutions for affiliate marketing fraud detection.
- Oversee the identification of fraud patterns, including cookie hijacking, cookie stuffing, and non-compliance with Federal Trade Commission guidelines, ensuring data-driven insights for process improvements.
- Collaborate with stakeholders to enhance in-house software, automating manual tasks and improving operational efficiency.
- Managed projects delivered using front-end technologies like React.js and Angular, back-end languages such as Python and Java, and integrated UI/UX design principles to ensure intuitive and user-friendly interfaces.
- Facilitated data analysis processes using SQL, enabling detailed fraud trend detection and predictive insights.
- Conduct Scrum ceremonies like sprint planning, daily stand-ups, and retrospectives to ensure alignment with Agile principles and timely task delivery.
- Drive effective communication across teams and stakeholders to ensure transparency, resolve conflicts, and align deliverables with organizational goals.
Great Learning
Scrum Master
10.2020 - 10.2023
Job overview
- Worked as a Scrum Master, leading cross-functional teams comprising web developers, mobile developers, and quality engineers.
- Managed in-house projects using an Agile incremental approach to enhance the learning experience for users and optimize tools for the sales team.
- Led the team with precision, tracked execution across all project phases, and successfully delivered high-quality products on time and within budget, achieving a 15% increase in on-time project delivery.
- Facilitated Agile practices, including backlog refinement, sprint planning, and retrospectives, to ensure seamless project execution and continuous improvement.
- Collaborated closely with stakeholders to gather requirements, prioritize tasks, and align deliverables with organizational goals.
- Delivered impactful solutions that improved user engagement and streamlined sales processes through enhanced in-house tools.
Personiv
Senior Associate Consultant
07.2018 - 09.2020
Job overview
- Worked as a B2B Business Developer, responsible for connecting with international clients to promote and sell products.
- Built and maintained strong client relationships by understanding their needs, addressing concerns, and providing tailored solutions.
- Demonstrated excellent communication and negotiation skills, contributing to successful deal closures and achieving sales targets.
- Collaborated with internal teams to ensure seamless delivery of services and maintain client satisfaction.
- Gained valuable experience in managing client engagement, resolving conflicts, and operating in a global business environment.
iEnergizer
Customer Service Executive
04.2017 - 04.2018
Job overview
- Provided first-call resolution for overseas clients, assisting with gaming and gaming account-related issues for EA Games.
- Delivered timely and professional support, ensuring a seamless customer experience and enhancing satisfaction.
- Demonstrated strong problem-solving skills by addressing and resolving technical issues and account management queries.
- Maintained accurate records of customer interactions to ensure effective follow-up and resolution of ongoing issues.
Education
IEC UNIVERSITY
B.Sc
Skills
Agile and Scrum Methodology
Certification
CSM
Timeline
Project Manager
Virus Positive Technologies
05.2024 - 10.2024
Scrum Master
Great Learning
10.2020 - 10.2023
Senior Associate Consultant
Personiv
07.2018 - 09.2020
Customer Service Executive
iEnergizer
04.2017 - 04.2018
IEC UNIVERSITY
B.Sc
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