Himanshu Shukla
Bangalore
Summary
Experienced Key Account Manager with a proven track record of exceeding sales targets and building strong client relationships. Skilled in identifying customer needs, developing strategic plans, and executing successful sales strategies. Adept at managing key accounts and driving revenue growth through effective account management and collaboration with cross-functional teams. Strong communication, negotiation, and problem-solving abilities. Looking to bring my expertise to a dynamic organization to drive business growth and client satisfaction.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Teleperformance India -Flipkart
Bangalore
05.2023 - Current
- Manage and optimize product listings on the Flipkart platform.
- Implement promotional strategies to drive sales and increase visibility.
- Coordinate inventory management to ensure adequate stock levels.
- Plan and execute advertising campaigns to promote products.
- Analyze sales data and market trends to identify growth opportunities.
- Collaborate with internal teams to resolve any issues and ensure smooth operations.
- Provide regular reports and updates on account performance to management.
Customer Service Representative
Amway India Ent Pvt Ltd
Prayagraj
12.2019 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Arts - English Literature
University of Allahabad
Prayagraj04-2019
Skills
- Product Management
- Business Development
- Strategy Planning
- Relationship Building
- Prospect Targeting
- Account & Territory Management
- Warm & Cold Calling
- Team Work & Collaboration
- Complex Negotiation
- Focused & Target Driven
- Creative Problem Solving
- Sales Data Analysis
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bhojpuri
Upper Intermediate (B2)
B2
Accomplishments
Employee of the Year
Amway India Ent. Pvt Ltd
- Was awarded as the Employee of the Year for outstanding service & performance for the year 2020 .
Best Performer
Flipkart
- Recognized as Best Performer during the time of BBD Sales for achieving all targets and team contributions.
Timeline
Key Account Manager
Teleperformance India -Flipkart
05.2023 - Current
Customer Service Representative
Amway India Ent Pvt Ltd
12.2019 - 05.2023
Master of Arts - English Literature
University of Allahabad