Himanshu Vaishnav

Led nationwide e-diagnostics operations, leading an team of 50+ professionals and managing 850+ phlebotomists across 120+ cities.

• Strategic Process Improvement: Established a central operations team to streamline processes, resulting in a 98% pick-up TAT adherence, and increase in Perfect Order metric from 74% to 89%.
• Customer Experience Enhancement: Introduced dynamic report TAT, achieving >99% adherence and launching a 6-hour report delivery and 30-minute real-time pick-up request, driving a 75% growth in orders.
• B2B Growth: Led a 2.5x growth in B2B business by customizing corporate offerings and optimizing operational workflows.
• Operational Efficiency: Optimized order modification flow, reducing multiple bookings by ~40%. Restructured zone wise inventory to improve per order efficiency by 20%.

Program Manager

• Prepare & executed roadmap for vehicle placement time optimization in network for annualized saving of 40 MM INR
• Prepared & executed program for containerized movement of loose shipments across SC network for potential savings of 150MM INR by reducing touchpoints and turnaround time .
• Developed framework for the shipments handling capacity of a site moving to containerized movement process

BOLD Operations Manager

Led the team consisting of 4-5 Team leaders,20+ Process Associates, 200+ associates processing 2 lac+ shipments per day.

• Led the Auto-sorter throughput improvement program & achieved 60% improvement in feeding rates, from 10K to 16K.
• Collaborated with multiple teams to open pop up sort centre in BLR to handle 1.5 lac shipments/day Diwali ‘19.
• Set-up an automation team for SCs, Developed multiple real time scan reports for reducing defects & improving quality

• Researched and identified emerging technological Startups( 50 +) in Urban Tech space to strategize policy changes
• Researched & delivered report on India-China economic cooperation & Chinese outbound investments to India - 4th NITI- DRC MEET

• Led 3-member team to deliver150+ campaigns for 9 MM customers for AUS Bank & Insurance Company ;
• Awarded Rising Star of the Team within 1 quarter of joining for taking new trainings and quality initiative ‘16

• Led program to decrease call received per hour by Client call centre; Reduced by 60% by segmenting SMS list.
• Reduced churn rate by 20%, Invited Detractors to nearby store for personalized offers,12 regions in 12 weeks.