Hingba Ng
Summary
Dynamic AVP of Operations with a proven track record at Penta Serv - Penta Software Pvt. Ltd., specializing in operations management and strategic planning. Excelled in enhancing company profits through cost reduction strategies and performance optimization. Skilled in fostering team productivity and implementing effective process improvements. Demonstrates exceptional problem-solving abilities and leadership in driving business growth.
Overview
13
13
years of professional experience
Work History
AVP of Operations
Penta Serv - Penta Software Pvt. Ltd.
05.2022 - Current
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager of Operations
Penta Serv- Penta Software Pvt. Ltd.
05.2018 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager- Quality & Training
Penta Serv- Penta Software Pvt. Ltd.
07.2012 - 04.2018
- Managed employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Bachelor of Arts - Political Science
Delhi University
Delhi01-2003
Intermediate Certificate -
Christ College
KeralaMatriculation -
Don Bosco School
ManipurSkills
- Business analysis
- Operations management
- Demand planning
- Cost reduction
- Cost analysis and savings
- Strategic planning and execution
- Workforce planning
- Performance analysis
Hobbies
Football player. Played at District level.
Reading
Cooking
Timeline
AVP of Operations
Penta Serv - Penta Software Pvt. Ltd.
05.2022 - Current
General Manager of Operations
Penta Serv- Penta Software Pvt. Ltd.
05.2018 - 04.2022
Assistant General Manager- Quality & Training
Penta Serv- Penta Software Pvt. Ltd.
07.2012 - 04.2018
Bachelor of Arts - Political Science
Delhi University
Intermediate Certificate -
Christ College
Matriculation -
Don Bosco School
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