Hiren Desai
Mumbai
Summary
At SBI-SG Global Securities Services, my role as Assistant Vice President Technology encompasses the vigilant management of IT Infrastructure operations and security, ensuring uninterrupted service and impenetrable defenses. With a solid foundation in cybersecurity, I've successfully integrated new business systems, managed vendor relationships, and led IT helpdesk services, contributing to the seamless performance of our critical applications. Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
AVP IT
SBI-SG Global Securities Services Pvt. Ltd.
Mumbai
04.2019 - Current
- Managed production support for Icustody Backoffice, Fund Accounting back office, DP back Office and Derivatives Front Office applications, ensuring 24/7 availability and optimal performance
- Oversaw IT infrastructure and network support, ensuring seamless operations and security
- Evaluated and implemented new business applications and systems, integrating them with existing applications and databases
- Managed IT asset lifecycle, procurement, and payment processes
- Coordinated vendor management and IT operations management
- Led IT service helpdesk, ensuring timely resolution of IT incidents
- Represented IT in all Management team meetings, Internal and Board Committee Meetings, Procurement Meetings, Change Control Meetings
- Implemented IT Infrastructure Monitoring tool to monitor the capacity of all servers and critical links to ensure 100% uptime for business-critical applications
- Conducted IT and infrastructure risk assessments, implementing measures to mitigate threats
- Implemented and monitored server and endpoint controls (anti-virus, anti-malware, endpoint DLP, email DLP, WiFi security, NAC, firewall, WAF) to protect digital assets from internet attacks
- Implemented and monitored SIEM tool to integrate all Infrastructure Servers, End points, Network devices and Network links
- Improved security posture through continuous monitoring and enhancement of controls
- Coordinated for internal and external IT systems and general controls audits
- Prepared and tracked IT annual budgets and managed IT licenses
- Planned and executed IT disaster recovery drills, backup, and restore drills, Work from home BCP drills through VDI, ensuring business continuity
- Planned and completed migration of on-prem infrastructure to cloud without downtime, optimizing costs & enhanced security for both on-prem and cloud assets
- Ensured compliance with local regulators such as SEBI, NSE, BSE, NSDL, and CDSL
- Migrated all mailboxes from legacy Linux Email system to Microsoft M365/ O365 Cloud with Microsoft Defender, Intune and DLP security
- Communicated effectively with the team to mentor them for future growth and provided information security awareness training
- Upgraded all On prim Infrastructure OS and database versions to phase out all end of support OS and database versions
- Updated IT & IS Policies and Procedures document as per recommendations from Auditors and Regulators.
Chief Information Security Officer
North East Small Finance Bank
Guwahati
12.2016 - 03.2019
- Manage security risk and compliance activities
- Ensure compliance with government regulations and industry standards
- Implement security policies and procedures to protect critical data
- Oversee day-to-day technical security activities
- Ensure smooth operation of security teams and tools
- Manage vendor lifecycle and third-party risk
- Develop and implement cybersecurity awareness programs for employees
- Conduct regular training sessions to educate employees on security best practices
- Establish and monitor security performance metrics
- Continuously assess and improve security posture
- Develop and implement incident response and disaster recovery plans
- Ensure business continuity in the event of a security breach
- Conducted regular IT DR Drills, Backup and Restore Drills and BCP drills to ensure business continuity
- Co-ordinated for IT systems and General Control Audits
- Met RBI Compliance by implementing all the information security controls as per RBI guidelines
- Performed Gap analysis for implementing ISO 27001:2013 Information Security management system
- Planned and implemented ISO 27001:2013 ISMS
- Conducted Risk assessment for all IT Infrastructure servers, end points and network devices
- Implemented firewall and WAF for protection of digital assets
- Implemented security controls to patch Core banking system
- Planned and implemented complete Core banking system Infrastructure for Head Office and 500+ branches
- Migrated complete core banking Infrastructure from In house to On Prim data center without any unplanned downtime.
Manager Technology
Multi Commodity Exchange of India
Andheri-Mumbai
03.2014 - 11.2016
- Oversee the day-to-day management of IT operations for Commodity Trading & Internal Business Workflow & CRM applications, ensuring the smooth running of computer systems and networks
- Develop and implement technology strategies aligned with business objectives
- Manage IT projects, ensuring timely completion within budget and meeting business requirements
- Supervise and manage IT staff, including recruitment, training, and performance evaluation
- Ensure the security and integrity of IT systems, data, and networks, and manage risks associated with technology
- Manage IT budgets, ensuring cost-effectiveness and optimal resource allocation
- Communicate effectively with stakeholders, including department heads, employees, and vendors, to ensure technology meets business needs.
Sr Project Manager - IT
Financial Technologies
Andheri, Mumbai
06.2012 - 11.2013
- Production Support for ODIN Trading application, Payment Gateway application, Ticker Plant application, CRM application, Work flow application, Infrastructure & Network Support, IT Operations Support
- Oversee the planning, execution, and successful completion of complex IT projects
- Ensure alignment with organizational objectives, managing resources, timelines, and budgets
- Collaborate with stakeholders to document project scope, deliverables, goals, risks, and success measures
- Lead and manage multi-disciplinary teams, including project managers and technical staff
- Identify and mitigate risks, developing strategies to address potential issues
- Produce regular reports, including project programs, risk registers, and progress updates
- Manage project budgets, ensuring cost-effectiveness and optimal resource allocation
- Co-ordinate for Internal and External IT Systems, General control and PCI Audits
- Met compliance with local exchange and regulators.
Vice President Information Technology
Edelweiss Financial Advisors Ltd
Ahmedabad, Gujarat
05.2011 - 05.2012
- Production Support for CTCL Trading front office application (ODIN) & Equity and Derivatives Backoffice application
- Infrastructure & Network Uptime Monitoring
- Datacenter Operations & Migration
- IT Operations & IT Service Desk management
- Co-ordinated for IT Systems & General Controls Audit
- Communicated with Operations teams for Business Requirements Analysis for any new IT system requirement or change in existing business applications
- Change management for Trading and Back-office applications
- Migrated complete Trading Infrastructure from In house to On Prim data center without any unplanned downtime
- Planned and managed capacity and performance of servers and network devices to generate high performance from storage and deliver High Frequency Trading Infrastructure
- Implemented all Production server and Network Infrastructure in High availability.
Vice President Information Technology
HSBC Invest Direct (India) Limited
Malad, Mumbai
04.2005 - 04.2011
- Production Support for CTCL Trading front office application (ODIN) & Equity and Derivatives Backoffice application
- Infrastructure & Network Uptime Monitoring
- Datacenter Operations & Migration
- IT Operations & IT Service Desk management
- IT Systems & General Controls Audit
- Business Requirements Analysis
- Change management for Trading and Back-office applications
- Migrated complete datacenter with Trading Infrastructure from one datacenter to another datacenter twice without any unplanned downtime
- Performed capacity planning of all Trading Infrastructure Servers, End points and Network devices and links
- Configured and Tested all Trading Infrastructure in HA failover mode
- Planned and implemented Near DR and DR Infrastructure
- Conducted Trading and BackOffice IT DR Drills, Backup Restore Drills and BCP drills for Business Continuity
- Setup complete Trading Infrastructure capacity monitoring and trading application downtime monitoring system
- Setup links from DC to Exchanges for High Frequency Trading
- Migrated all Email Users from Linux based system to Lotus Notes
- Upgraded all Server OS and databases to support latest version
- Setup Microsoft Patch management system for patching of all servers, network devices and end points.
Sr. Manager - Projects
Growth Avenues Ltd
Surat, Gujarat
04.1995 - 03.2005
- Developed complete Equity and Derivatives Trading Back Office Software
- Uptime monitoring for CTCL Front Office Trading application (ODIN) & Backoffice (Match Trading & NSDL DP)
- Business Requirements Changes in Trading and Back Office application
- Development of Risk Management application for managing Risk of Retail Trading Clients & Sub Brokers
- Data Center Operations Management
- Infrastructure & Network Management.
Programmer
GKW Ltd
04.1994 - 03.1995
- Responsible for converting their Legacy MI reports in Excel to FoxPro based application.
Education
MBA - IT & Systems
ICFAI University
B.E. Computers -
Pune University
Diploma Industrial Electronics -
Board of Technical Exam, Maharashtra
Skills
- Strategic thinking
- Project & Program Management
- Relationship building
- Stakeholder Management
- IT Infrastructure design, planning, implementation and monitoring
- New technology evaluation, planning and implementation
- Cost optimization
- Procurement & Negotiation skills
- Presentation skills
- Analytical skills
- Decision making
- Leadership skills
- Crisis Management
- Operations Management
- Staff Management
- Technical Support
Certification
- CISA (ISACA & NSE)
- CompTIA Security +
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL) Certified
- Cisco Certified Network Associate (CCNA) Certified
- Certified Network and Web Administrator (Akamai)
Accomplishments
- Received employee of the year in two consecutive years.
- Received multiple awards for IT Infrastructure Planning and Migration
- Received awards for IT Operations process automation
- Received recognizance for completing all IT Audits without any observations.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Proficient (C2)
C2
Affiliations
- Try to maintain work life balance by spending equal time with family.
- Show gratitude towards your colleagues and mentor them.
- Normally spend my extra time by watching TV.
References
References available upon request.
Timeline
AVP IT
SBI-SG Global Securities Services Pvt. Ltd.
04.2019 - Current
Chief Information Security Officer
North East Small Finance Bank
12.2016 - 03.2019
Manager Technology
Multi Commodity Exchange of India
03.2014 - 11.2016
Sr Project Manager - IT
Financial Technologies
06.2012 - 11.2013
Vice President Information Technology
Edelweiss Financial Advisors Ltd
05.2011 - 05.2012
Vice President Information Technology
HSBC Invest Direct (India) Limited
04.2005 - 04.2011
Sr. Manager - Projects
Growth Avenues Ltd
04.1995 - 03.2005
Programmer
GKW Ltd
04.1994 - 03.1995
MBA - IT & Systems
ICFAI University
B.E. Computers -
Pune University
Diploma Industrial Electronics -
Board of Technical Exam, Maharashtra
- CISA (ISACA & NSE)
- CompTIA Security +
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL) Certified
- Cisco Certified Network Associate (CCNA) Certified
- Certified Network and Web Administrator (Akamai)
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