Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HIREN JOSHI

AHMEDABAD

Summary

Dynamic sales and marketing professional with proven expertise at KAKA Industries Ltd in customer relationship management and lead generation. Adept at analyzing market trends and implementing effective sales strategies, resulting in enhanced customer satisfaction and increased revenue. Strong communicator and problem solver, committed to driving results and fostering team collaboration.

Overview

15
15
years of professional experience

Work History

Sales Coordinator

KAKA INDUSTRIES LTD
AHMEDABAD
02.2021 - Current
  • Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Conducted market research to identify potential customers for sales campaigns.
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Performed follow-up calls with customers after each sale was completed.
  • Maintained accurate records of sales activity and generated reports for management review.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.

Marketing Manager

KHAYEJAO PVT LTD
AHMEDABAD
05.2019 - 03.2020
  • Generated ideas to increase sales through creative promotions.
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Managed social media accounts and campaigns.
  • Performed market analysis to better understand target audiences.

Process Associate

JUST DIAL LTD
AHMEDABAD
01.2015 - 05.2019
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Marketing Executive

DIVYA BHASKAR
AHMEDABAD
01.2014 - 12.2014
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.

Quality Inspector

HARSHA ENGINEERS LIMITED
AHMEDABAD
04.2010 - 10.2013
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Ensured that all safety procedures were followed while inspecting materials or products.
  • Investigated complaints regarding product quality and recommended changes in process or design to prevent recurrence.
  • Reviewed and inspected products for conformance to established standards, specifications and customer requirements.

Education

FITTER -

INDUSTRIAL TRAINNING INSTITUTE
AHMEDABAD
06-2008

SSC -

SHETH R T NEW HIGH SCHOOL
AHMEDABAD
03-2006

Skills

  • Customer relationship management
  • Sales reporting
  • Market research
  • Data entry accuracy
  • Lead generation
  • Budget tracking
  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Sales strategy development
  • Upselling
  • Goals and performance
  • Cold calling expertise

Languages

Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2

Timeline

Sales Coordinator

KAKA INDUSTRIES LTD
02.2021 - Current

Marketing Manager

KHAYEJAO PVT LTD
05.2019 - 03.2020

Process Associate

JUST DIAL LTD
01.2015 - 05.2019

Marketing Executive

DIVYA BHASKAR
01.2014 - 12.2014

Quality Inspector

HARSHA ENGINEERS LIMITED
04.2010 - 10.2013

FITTER -

INDUSTRIAL TRAINNING INSTITUTE

SSC -

SHETH R T NEW HIGH SCHOOL

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