Hitarth Pathak
Application Support Engineer-Advance
Aligarh
Summary
- Experienced professional seeking a Teamcenter Implementation/Support position to apply skills for the overall benefit of the organization and customers.
- 9 years of experience in Teamcenter Product Lifecycle Management (PLM). Proficient in Implementing Teamcenter and solving problems.
- Extensive experience in creation of Product Lifecycle & Bill of Materials and User Support.
- Adept in end-to-end implementation of Teamcenter from requirement analysis to system study, configuring, testing, De-bugging, documentation, POC preparation.
- Deft at mapping requirements, configuration and troubleshooting for complex application problems.
- Adroit in providing effective resolution to customer queries related to product and improving relationships with the customer future requirements, thereby ensuring a positive customer experience.
- Extensive Experience of BMIDE installation and custom data model creation modification of Business Object, Classes, Attributes, LOVs, Rules, Hot and Cold deployment etc.
- Extensive experience of TC Unified Server-Client (2 Tier-4 Tier) Installation, Configuration, Administration and Support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Advance Application Support Engineer
Siemens Software India Pvt. Ltd.
10.2021 - Current
- Company Overview: Working as Application Support Engineer with PLMS (formerly known as GTAC)
- I am working in PLMS (GTAC)
- We get incident reports (queries) from all over the global customers and we have to attend and resolve those
- Incidents Reports are distributed based on expertise in applications
- Here in PLMS, I am handling below applications: Change Management, Workflow, Deployment Center, Integrated Material Management, Substance Compliance, Projects and Programme security, Vendor Management, Partner Connect
System Base Team
Dresser-Rand India Pvt. Ltd (Siemens Energy)
06.2020 - Current
- Company Overview: Working as IT Solution Expert Teamcenter PLM
- Doing deployments and upgrades on multitier TC environment
- Issue and problem handling during Test and operation on system base level
- Monitoring Systems of TC Dev, Training, QA and Production System
- Working as IT Solution Expert Teamcenter PLM
Technical Consultant
Sonata Software Ltd.
12.2019 - 06.2020
- Company Overview: Working as Technical Consultant for Teamcenter PLM
- Implementation, Support and Technical Pre-Sales for PLM Teamcenter
- Identifying the client organization's requirements and fulfill it through Teamcenter configuration including BMIDE configuration
- Driving Scope of Work for the client to meet their expectations from the Teamcenter and freeze scope with mutual understanding
- Provide proactive technical support for the existing customer and resolve raised tickets
Application Developer for Aviation Industry
Tata Consultancy Services
08.2018 - 12.2019
- Company Overview: Worked as a System Engineer for Teamcenter PLM
- System Administrator, support client issues (2T, 4T and AWC)
- Extend data model in BMIDE
- Manages/deploy BMIDE Packages Templates
- Creation of test cases for validating and testing the customized solution (server/RAC side both)
Implementation, Support and Technical Pre-Sales for PLM Teamcenter
DesignTech Systems Ltd.
08.2015 - 08.2018
- Company Overview: Worked as an Implementation/Support Engineer Teamcenter in PLM Department
- Identifying the client organization's requirements and fulfill it through Teamcenter configuration including BMIDE configuration
- Driving Scope of Work for the client to meet their expectations from the Teamcenter and freeze scope with mutual understanding
- Generating technical proposals in the form of Modules' requirements
- Provide proactive technical support for the existing customer and resolve raised tickets which includes resolving errors, modify requirements such as Access Manager, Workflows, Query Builder, Schedule Manager and modifying Organization structure etc
- Proactive calls at customer's place to audit the practices and usage of the software
- Technical Discussions through sales team and channel partners by showing TC demos
- Identifying the new opportunities at existing customers
- 4 successful end to end PLM implementations
- 3 customer appreciation letters
- Awarded 'Outstanding Performance' in Technical Support in year 2016
Education
B.Tech. - Mechanical Engineering
Symbiosis Institute of Technology
01.2011 - 01.2015
Higher Secondary School - PCM
MP Board
Senior Secondary School - undefined
ICSE
Skills
NX Integration
Dispatcher Configuration
Substance Compliance
Material Management
Integrated Material Management
Partner Connect
Active Workspace Installation
undefinedAccomplishments
- 4 successful end to end PLM implementations.
- 3 customer appreciation letters.
- Awarded 'Outstanding Performance' in Technical Support in year 2016.
Skillset
Teamcenter Unified (2406, 2312, 14.x, 13.x, 12.x, 11.2, 10.1, 9.1, 8.3, 8.1, 8), TCX, NX, AutoCAD, ProE/Creo, SolidEdge, Solidwork, Classification, Command Suppression, Access Manager, Change Manager, Organization, Query Builder, Requirements Manager, Schedule Manager, Vendor Management, Structure Manager, Workflow Designer, D, PLM XML / TC XML Export Import, Project, Query Builder, Report Builder, Teamcenter Visualization, Dispatcher Configuration, Substance Compliance, Material Management, Integrated Material Management, Partner Connect, Business Objects, Business Rules, LOVs, Properties, Active Workspace Installation & Configuration
Technicalexposure
Teamcenter 2Tier and 4Tier Server-Client architecture, Successful cloning of existing server to new server., Knowledge of installing multiple FSC server at different location for single database., NX, CATIA, AutoCAD, Solid Works, Solid Edge, Microsoft Office, NX-TC, MS Word/MS Excel-TC both ways, Thin Client through Jboss7.1, Active Workspace, Schedule Manager with Dispatcher Services, PDF rendering, SQL Server 2012, 2014, Oracle 10g R2, 11g R2, 12C, Custom Objects: Items, Forms, Datasets, Folder, ImanRelations, Tools, Unit of Measure, Status., Ability to render style sheets for business objects., Ability to create rules: Intelligent Part Numbering, Naming, Deep Copy, Display., Icon Rendering through Property Rendering., List of Values: Dynamic, Classic, Cascading, Interdependent LOVs., Properties: Persistent, Relation, Compound, Table and Named Value., Setting up IRDC for document management., Project Smart Folders with filtering criteria., Pseudo Folders under Item Revision for managing data., Editing Global Constant: BOM Line Properties, Smart Folders.
Administrationapplication
Experienced in Organization of TC Unified and TCRS., Extensive experience in Access Manager., Ability to create Workflows and control behavior using Action/Rule Handlers., Exposer in creating/modifying Preferences., Ability to configure Query Builder., Good experience in configuring Change Management for TC Unified and TCRS., Ability to control Command Suppression.
Personal Information
- Father's Name: Mr. Indramani Pathak
- Mother's Name: Mrs. Sushma Sharma
- Date of Birth: 10/02/91
Timeline
Advance Application Support Engineer
Siemens Software India Pvt. Ltd.
10.2021 - Current
System Base Team
Dresser-Rand India Pvt. Ltd (Siemens Energy)
06.2020 - Current
Technical Consultant
Sonata Software Ltd.
12.2019 - 06.2020
Application Developer for Aviation Industry
Tata Consultancy Services
08.2018 - 12.2019
Implementation, Support and Technical Pre-Sales for PLM Teamcenter
DesignTech Systems Ltd.
08.2015 - 08.2018
B.Tech. - Mechanical Engineering
Symbiosis Institute of Technology
01.2011 - 01.2015
Higher Secondary School - PCM
MP Board
Senior Secondary School - undefined
ICSE
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