Kaushal Yadav

• Handling 2 distributors and 1 company retail store, a team of 4 FSEs, 1 JPAM, and 3 Xdss (company promotors).
  Handling connectivity and mobility, both business drivers.
   Customer service :- ensure good quality customer service.
  Responsible for handling customers' queries, complaints, and solving them.
  Achieving all Jio store targets.
  Planning and achieving Primary, Secondary, and Tertiary Sales targets.
  Planning distributor-wise, billing, and retailing targets to have optimal inventory and distribution.
  Planning the right level of inventory and the right product at the stock point.
  Planning and conducting various below-the-line activities, such as canopy displays and merchandising, to maximize visibility at the point of purchase.
• Led 180 Jio Customer Associates (JCAs) project for Aligarh, empowering local women, driving recharge, MNP, fiber sales, fiber recharge, and customer acquisition via a proprietary app.
• JCA engages in initiative performance reviews, hiring, onboarding, and scheduling training for performance.

Responsible for the network compliance of all sites under Jio Centre's areas.
Responsible for the Fiber & Air fiber compliances of JC & JP Town.
Responsible for the all C-Sat Survey drive of all Jio Points in our area.
Responsible for onboarding the customer as per training norms.
Market visits every two days a week to chronic retailers to find out if we are up in port increase.
Responsible for Dkyc Project CAF/CRF/Fiber/Enterprises approval as per Norms & SR completed within TAT.
Monitor MNP Drive to Increase MNP Port-In.
Monitor Customer Experience & Complaint Management.
Drive National/State Initiatives Project.
Responsible for documents verification of customer for new connection.
Responsible for retailer onboarding as per norms.
Responsible for the compliance of Jio Centre.
Responsible for the KPIs and SLA adherence in the Jio Centre.
Responsible for reducing calls from customers who made frequent calls to the call center.

Handling 5 distributors, a team of 8 DSEs, and 3 promoters, handling the territory of Gonda, Hastpur, Badagaon, Ibrahimpur, Nagla Jujhar, and reporting to the ASM.

Planning and achieving primary, secondary, and tertiary sales targets.

Training and motivating the sales team.

Planning distributor-wise, SUK-wise billing, and retailing targets to have optimal inventory and distribution.

Planning the right level of inventory and the right product at the stock point.

Expansion of the market for the desired level of distribution.

Planning and conducting various below-the-line activities, such as canopies, displays, and merchandising, to maximize visibility at the point of purchase.

Investigate competitive activities, report them to the office, and prepare a local strategy to fight competition.