Hitashree Sharma
Service Delivery Manager
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Delivery Manager
Indusind Bank Ltd
Kolkata
02.2022 - Current
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Dealing into analysis of data and finding prospect for company's growth, keeping in mind its cost effectiveness.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Corporate Agency Manager
HDFC Life Insurance Company Ltd
Kolkata
12.2017 - 01.2022
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Dealing into analysis of data to provide best business opportunity and growth of the company, in more cost effective manner.
- Handle customer financial investment portfolio and resolve their financial issue.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Intern
HDFC Life Insurance Company Ltd
Kolkata
11.2016 - 11.2017
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Discovered root causes of problems and identified appropriate solutions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted system analysis and implementation to maintain and improve computer systems.
Education
B.Com - Accounting And Finance
Calcutta University
Kolkata, India 08.2012 - 06.2015
ISC - Accounts
Julien Day School
Kolkata, India 05.2011 - 04.2012
ICSE - Accounts
Julien Day School
Kolkata, India 04.2009 - 03.2010
PG Program in Data Science & Business Analytics - Data Science
Great Learning
Kolkata, India 05.2022 - Current
Skills
Operations support
Cost reduction
Updating accounts
Accounts reconciliation
Accounts analysis
Transaction reviewing
Account transaction balancing
Listening music, exploring ideas and knowledge
Listening music lowers stress and strengthens learning and memory abilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PG Program in Data Science & Business Analytics - Data Science
Great Learning
05.2022 - Current
Service Delivery Manager
Indusind Bank Ltd
02.2022 - Current
Corporate Agency Manager
HDFC Life Insurance Company Ltd
12.2017 - 01.2022
Intern
HDFC Life Insurance Company Ltd
11.2016 - 11.2017
B.Com - Accounting And Finance
Calcutta University
08.2012 - 06.2015
ISC - Accounts
Julien Day School
05.2011 - 04.2012
ICSE - Accounts
Julien Day School
04.2009 - 03.2010