Hitesh Ahuja
Gurugram
Summary
Results-driven Commercial Manager with a proven track record of enhancing the overall financial health of organizations. Known for high productivity and efficiency, excelling in leadership, communication, and problem-solving to achieve business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing & Commercial Manager
Shyam Indus Power Solutions
Gurugram
12.2023 - Current
- Directed the billing process to maintain adherence to contractual agreements.
- Streamlined project P/L statements & Cash Flow for better financial clarity.
- Enhanced financial forecasting to drive accurate predictions.
- Automated billing processes using ERP system SAP for enhanced efficiency.
- Delivered periodic financial reports to senior management for decision-making.
Executive
Torrent Power
Agra
04.2017 - 12.2023
- Oversee end-to-end billing processes, ensuring accurate invoicing and revenue collection.
- Optimized rate adjustments and aligned tariff policies in compliance with UPERC regulations.
- Managed customer billing disputes effectively.
- Achieved a 0.02% reduction in billing errors through effective use of SAP and AMR systems.
- Generate billing reports and revenue forecasts for senior management.
- Engaged in audits and quality checks to maintain accuracy of billing data.
- Led billing specialists, offering coaching and training to maintain quality.
Commercial Assistant
Torrent Power
Agra
04.2010 - 03.2017
- Managed various processes such as new connection registrations, load and name changes, and customer complaint resolution.
- Utilizes diverse call centre tools such as Alcatel, CC supervision; SAP CRM and ISU-Billing module; CIS; recording software; and web portals efficiently.
- Analysed performance data regularly for the creation of comprehensive management reports.
- Coordinates regular events, Consumer Camps, and promotional campaigns.
- Coordinated activities related to online engagement, application tracking, and outbound-driven payment recovery efforts.
- Produces accurate MIS reports and SAP BI dashboards for efficient management oversight.
- Formulate precise and thorough SOPs covering multiple operational aspects.
- Familiar with regulations such as Supply Code 2005, Electricity Act 2003, and Tariff orders relevant to DISCOM.
- Oversees process operations to boost efficiency.
Education
MBA/PGDM -
Hindustan College of Science And Technology
Agra05-2009
B.Com -
Agra University
Agra05-2007
Skills
- Contract Management
- Accounts Receivable
- Invoicing
- SAP SD/OTC
- Customer Service Management
- Process Improvement
Projects
Implementation of IVRS - 3 months
Power User SAP SD/SAP ISU Module - 6 months
Languages
- English
- Hindi
Certification
- SAP SD Functional
- Integrated Management System(IMS)
Timeline
Billing & Commercial Manager
Shyam Indus Power Solutions
12.2023 - Current
Executive
Torrent Power
04.2017 - 12.2023
Commercial Assistant
Torrent Power
04.2010 - 03.2017
MBA/PGDM -
Hindustan College of Science And Technology
B.Com -
Agra University
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