Honey Singh
Operations Head
Delhi
Summary
Startup veteran with 8+ years of experience driving internet companies to hypergrowth through sales, operations, and strategic guidance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
International Operations Head(KAM and Ops)
OYO LATAM
02.2022 - 09.2024
- Developed and implemented a Key Account Manager (KAM) lead referral program, successfully onboarding 132 rooms across six hotels with an average RevPAR of $14.
- Led the implementation of initiatives to improve 1. room
availability, 2. EBITDA growth 3. recovery of payment 4. customer experience and support 5. patron support. - Managed key EBITDA initiatives: Negotiated and
implemented a new convenience fee structure, resulting
in a 4-5% increase in EBIDTA - Developed and implemented strategies to reduce market
credit usage by 15%, directly impacting EBITDA by $30,000. - Leveraged chatbots and automated workflows to enhance
customer experience, driving a 42% increase in [reply score]
on OTAs and a significant boost in retention. - Leading high-performing international teams: Currently oversee 2 on-the-ground teams in Mexico (4 members) and Brazil (3 members), along with a customer support team of 5 based in India.
City Sales & Ops Head
Paytm.com
08.2020 - 12.2021
- Drive the dynamic expansion of Paytm Deals in the Delhi region, establishing it as a leading platform for local businesses and consumers
- Fuel exponential merchant acquisition and partnership growth, exceeding established targets and propelling market penetration
- Led a team of 7 BD/KAMs to achieve an impressive 100+ restaurant onboarding within 6 months, exceeding targets and significantly expanding the Paytm Deals network.
Head of Operations
nearbuy.com
08.2016 - 07.2020
- Increased revenue 28% in 3 months, recovered pre-Covid sales during pandemic with fewer merchants(1.75cr to 2.25cr MRR)
- Led successful monthly campaigns (buffet, salon, spa) and 'Star Campaign' exceeding pre-Covid sales
- We were able to do this by aligning with core category merchants and driving monthly campaigns( buffet sale/ salon week/spa week)
- Managed team of 9 across sales, accounts, customer service, and operations.
Education
PGDM Marketing & IT -
FORE School of Management
01.2014 - 04.2016
Skills
Sales
Negotiations
Team Growth Driver
New Idea implementation (GTM)
P&L Driver
Analytical thinking
Financial Acumen
Cross-Functional Leadership
Relationship Management
AI tools (currently using chatgpt 35 -torch api to transcribe and translate calls)
Accomplishments
- Above and beyond Award, 10/2022, 12/2022, Received above and beyond award for multiple CM impacting initiatives.
- Sales Execution and Growth, 01/2020, 12/2020, We were able to grow our business after have months with 0 revenue, we ended the year at 110% GMV compared to pre covid. Best performing city in terms of revenue
- Nearbuy's best performer award, 07/2018, 09/2018, Received nearbuy's best performer award for the July-Sept Quarter, for highest business growth.
- Nearbuy's best performer award, 07/2017, 09/2017, Received nearbuy's best performer award for the July-Sept Quarter, for highest business growth.
Currentprojects
Remote partner support - LATAM, 1/2024, Present, Spearheaded the creation and launch of a comprehensive remote partner support program, streamlining resolution of bookings, reconciliation, and revenue inquiries., Fostered collaboration with various teams, including technology, to develop the support infrastructure, establish standardized procedures for every scenario, rigorously test the system's performance, and successfully launch it to all partners.
Timeline
International Operations Head(KAM and Ops)
OYO LATAM
02.2022 - 09.2024
City Sales & Ops Head
Paytm.com
08.2020 - 12.2021
Head of Operations
nearbuy.com
08.2016 - 07.2020
PGDM Marketing & IT -
FORE School of Management
01.2014 - 04.2016