Sports
Hi, I’m
Horatius C Joachim
Program Manager
Chennai
Summary
Dynamic leader with a proven track record in steering teams, managing complex projects, and driving strategic initiatives to successful completion. Expertise in crafting streamlined processes that uphold the highest standards while aligning team efforts with organizational objectives. Recognized for a collaborative approach that fosters teamwork and innovation, coupled with an unwavering commitment to excellence. Passionate about empowering teams to achieve their full potential and deliver outstanding results.
Overview
13
years of professional experience
1
Certificate
3
years of post-secondary education
Work History
Movate Technologies
Program Manager
06.2023 - Current
Job overview
- Led cross-functional teams to drive project deliverables, enhancing operational efficiency, and achieving project milestones and SLAs—100% SLA attainment across projects.
- Developed and implemented strategic initiatives that streamlined processes, resulting in improved project outcomes and client satisfaction, with a project feedback score of 4.75/5.
- Managed budget allocations and resource planning, ensuring optimal utilization of resources while minimizing operational costs.
- Cultivated strong stakeholder relationships through effective communication and collaboration, fostering a culture of transparency and accountability.
- Conducted regular project reviews to assess risks and implement mitigation strategies, ensuring alignment with overall strategic goals.
- Mentored junior project managers, providing guidance on best practices and fostering professional development within the team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built teams to address project goals and objectives for multiple projects.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Led cross-functional teams to implement strategic initiatives, enhancing project delivery timelines and improving operational efficiency.
- Developed and monitored program budgets, ensuring resource allocation aligned with organizational goals and project requirements.
- Fostered collaboration between stakeholders, effectively communicating project updates and driving alignment on key initiatives.
Movate Inc
Project Manager
04.2021 - 05.2023
Job overview
- Resource planning, organizing, and motivating the project team.
- Enhancing customer experience through Agile and Six Sigma methodologies.
- Analyzing and managing project risk.
- Performance and quality.
- Leading successful teams to attain maturity and success.
- Planning, tracking, and reporting on outputs and outcomes.
- Cross-project interdependency management.
- Setting quality control standards and tracking implementation.
- Facilitated stakeholder meetings to gather requirements, ensuring alignment between project goals and business objectives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Movate Technologies
Lead
03.2013 - 03.2021
Job overview
- Analyzed workflow processes to identify bottlenecks, successfully recommending solutions that improved service delivery.
- Collaborated with stakeholders to refine project objectives, ensuring alignment with strategic goals and enhanced project outcomes.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Calorx Teachers UniversityAhmedabad, India
Bachelor of Arts from Commerce
06.2009 - 06.2012
Star AgileRemote
No Degree from Project Management
04.2001
MGR Institute of Hotel ManagementChennai, India
Bachelor of Science from Tourism And Hotel Management
04.2001
St Marys AIHSChennai, India
High School Diploma
04.2001
Skills
Team Management
Business Analysis
Service Delivery
Business Process Improvement
People management
Risk assessment
Process improvement
Agile methodologies
Continuous improvement
Program leadership
Operations management
Performance monitoring
Operational efficiency
Project management
Performance analysis
Risk analysis and management
Team leadership and direction
Accomplishments
- Achieved Best Team Lead of the Quarter for 2 consecutive Quarters in 2015
- Appreciation from stakeholders in achieving SLA and Clearing Backlogs
- Specialized in Clearing Ageing cases and Queue Management
- Received appreciation from CEO for achieving SL even during outage
- Attrition of 3.2% for 4 consecutive years
- Career Progression- 8 experts got promoted into different domains
- Single handedly managed Singpost ramp down and assisted in smooth transition
- Marketo Certified Expert
- 0 Escalations from Clients/CSS
- Met 100% CSAT scores for 3 consecutive weeks
- Brought in new business through continuous improvement in Metrics and proving with numbers
- Ensured that the team is self sustained
- Contributed to project expansions from 16HC to 88 HC-550% growth
- Focused on career progression of employees- 44% of engineers upskilled
- Contributed to Revenue growth from 40k to 210k
- Project feedback score- 4.75/5 from clients
- Project compliance report- 100% based on TSIA standards
- Consistent in meeting & Exceeding Client Deliverables
- Accolades from Clients for proactive & Continuous improvement initiatives
- Successful Headcount optimization and Revenue optimization plans
- Multi-tasking – Successfully handling 3 projects for CSS Corp
- Presented Quarterly business reviews & monthly regional reports with client & internal stake holders
Additional Information
Movate Certified Interview Quality Auditor
Movate Certified Operations Manager
Certification
Agile Institute Certified Project Management Course
Interests
Timeline
Program Manager
Movate Technologies
06.2023 - Current
Project Manager
Movate Inc
04.2021 - 05.2023
Lead
Movate Technologies
03.2013 - 03.2021
Calorx Teachers University
Bachelor of Arts from Commerce
06.2009 - 06.2012
Star Agile
No Degree from Project Management
04.2001
MGR Institute of Hotel Management
Bachelor of Science from Tourism And Hotel Management
04.2001
St Marys AIHS
High School Diploma
04.2001
ACCOLADES
MOST VALUABLE PLAYER AWARD, MOVATE CERTIFIED TAC MANAGER, MOVATE CERTIFIED OPS MANAGER, GREEN & YELLOW SIGMA BELT, MOVATE CERTIFIED IQA, CEFR – C1, PCR – 100%, NIL FINDINGS IN IQA, ISMS, BCMS AUDITS, PROJECT FEEDBACK SCORE- 4.75/5