Hritika Gupta
Indore
Summary
Dynamic professional with a proven track record at ICICI Lombard, excelling in customer relationship management and firmware development. Leveraged active listening and problem-solving skills to enhance client satisfaction and drive revenue growth. Adept at integrating complex systems and building rapport, ensuring alignment with customer needs and expectations. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Relationship Executive
Icici Lombard General Insurance Company
Indore
06.2024 - 01.2025
- Identified customer needs and tailored solutions accordingly.
- Negotiated deals and handled complaints or objections.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Gathered customer feedback to improve sales strategies.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Generated monthly reports outlining sales performance metrics.
- Developed key customer relationships to increase sales.
Android Developer
Shrinkcom software pvt ltd
Indore
09.2023 - 03.2024
- Designed, developed and implemented firmware to support embedded system product concepts.
- Integrated third-party APIs into existing applications.
- Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
- Employed integrated development environments (IDEs).
- Analyzed user needs and software requirements to determine design feasibility.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Education
Bachelor's of Computer Application - Computer Applications Development
School of Computer Science & IT DAVV
Indore07-2021
Master's of Computer Applications -
School of Computer Science & IT DAVV
IndoreSkills
- Customer relationship management
- Active listening
- Effective communication
- Building rapport
- Firmware development
- System design
- Adaptability
- Problem solving
- Object-oriented programming
- Mobile application development
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Relationship Executive
Icici Lombard General Insurance Company
06.2024 - 01.2025
Android Developer
Shrinkcom software pvt ltd
09.2023 - 03.2024
Bachelor's of Computer Application - Computer Applications Development
School of Computer Science & IT DAVV
Master's of Computer Applications -
School of Computer Science & IT DAVV
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