Hrittika Sen Barat
Kolkata
Summary
Dynamic Recruitment and Development Manager at Kotak Life Insurance Pvt. Ltd., skilled in strategic planning and team leadership. Successfully achieved Early Bird Criteria within 6 months, enhancing operational efficiency. Proven ability in performance management and fostering strong client relationships, driving exceptional customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Recruitment and Development Manager
Kotak Life Insurance Pvt.Ltd
Kolkata
12.2022 - Current
- Organized recruitment events and identified talented advisors to strengthen team capabilities.
- Facilitated team meetings and liaised with support functions to streamline operational efficiency.
- Managed advisor incomes and optimized performance metrics (LA base, Activation, Case Rate, Case Size).
- Achieved Early Bird Criteria within 6 months and Promotional Criteria within 1 year.
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Established and guided a team of 14 members, fostering a culture of success and mutual support.
- Maintained exceptional customer satisfaction through dedicated customer-centric practices in all interactions.
Sales Executive
Utkarsh Small Finance Bank
Kolkata
05.2022 - 11.2022
- Achieved monthly sales targets by successfully promoting savings accounts and fixed deposits, consistently securing 10 new accounts and INR 5 lakh in deposits.
- Excelled in customer service management, handling high volumes of inquiries and ensuring client satisfaction through effective resolution of issues.
- Demonstrated strong interpersonal skills in building rapport and trust with clients, contributing to enhanced customer retention and loyalty.
Education
B.Com(Hons.) - Accounting & Finance
University of Calcutta
Kolkata05.2021
WBCHSE (CLASS-XII) -
Kamala Girls' School
Kolkata03.2018
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Customer handling
- Training and development
- Business development
- Recruitment strategies
- Performance management
- Team leadership
- Negotiation skills
- Strategic planning
Websites
Hobbies and Interests
- Acting
- Modelling
- Dancing
- Singing
- Painting
- Travelling
- Cooking
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Native or Bilingual Proficiency
Timeline
Recruitment and Development Manager
Kotak Life Insurance Pvt.Ltd
12.2022 - Current
Sales Executive
Utkarsh Small Finance Bank
05.2022 - 11.2022
B.Com(Hons.) - Accounting & Finance
University of Calcutta
WBCHSE (CLASS-XII) -
Kamala Girls' School
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