Hudson Paul

• Evaluated business proposals for new feature implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
• Developed detailed functional specifications to guide development teams in creating robust digital solutions for business.
• Developed mockup designs to aid implementation of new system features.
• Coordinated with cross functional teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
• Conducted training sessions for end-users on new features, increasing overall user adoption rates and improving system utilization.
• Ensured 98-100% successful project outcomes by proactively identifying potential risks and implementing mitigation plans.

• Owned planning and scheduling of 2-week sprints, articulated product vision to engineers, and defined sprint goals.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Created user story acceptance criteria to achieve buy-in from stakeholders and refined stories with scrum team
• Documented client requirements and implemented all parts of product life cycle, serving as liaison between clients and team to ensure alignment with goals.
• Collaborated with UI/UX, API and System teams to support development initiatives.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Assisted in User Acceptance Testing UAT by providing test scenarios and test data and performed manual test.
• Monitored, tracked and documented progress of project by use requirement traceability matrix.

• Analyzed business requirements and processes through document analysis, stakeholder interviews and group workshops
• Translated stakeholder requirements into functional specifications, use cases, user stories, workflow/process diagrams, data flow diagrams and prototypes
• Led product team of 8 engineers to design and develop robust functional solutions
• Planned biweekly sprints and implemented projects using Agile methodologies
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify client needs

Key Achievement

• Awarded Coach of May 2018 for increasing revenue and saving cost up to 12%

• Analyzed customer's credit history to identify overdue payments
• Interacted with customers to obtain additional credit information to support credit lines; reconciled transactions and balances to keep accurate accounts
• Provided elevated customer experience, addressed customer inquiries, solved problems and outlined new product information

Key Achievement

• Ranked in top 10 for successful resolution of issues and improved cash flow by 10%