Humaira Ansari
Chat Executive
Lucknow ,UP
Summary
Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional SEO work. Well-versed in building interest in readers with simple and effective language, marketing AI free content and writing books of various genre in addition to critically solving problems. Listening and solving queries in real time and adding changes as suggested.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
SEO Content Writer
Iynix Digital
05.2023 - 01.2024
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Performed keyword research to optimize content for SEO.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Freelancer Content Writer
Freelancer
09.2022 - 04.2023
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Ghostwrote articles for different clients and agencies in online and website industries, incorporating relevant SEO terms and interlinking.
- Developed content for press releases and newsletters to promote products and services.
Chat Support Representative
Vinimra
Noida, Uttar Pradesh
12.2023 - 12.2024
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Freelance Content Writer
Guru
11.2020 - 08.2022
- Formatted content to adhere to industry-specific style guides.
- Repurposed and optimized existing content for use in different mediums.
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Sales and Marketing Intern
World Trade Footwear
03.2019 - 09.2020
- Demonstrated willingness and interest in learning new tasks and skills.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Collected and analyzed data on vendor demographics, preferences and needs.
Education
MBA - Marketing Management And Research
Axis Institute of Planning And Management
Bachelor of Arts - English
CSJMU, Kanpur University
Skills
Content Optimization
Timeline
Chat Support Representative
Vinimra
12.2023 - 12.2024
SEO Content Writer
Iynix Digital
05.2023 - 01.2024
Freelancer Content Writer
Freelancer
09.2022 - 04.2023
Freelance Content Writer
Guru
11.2020 - 08.2022
Sales and Marketing Intern
World Trade Footwear
03.2019 - 09.2020
MBA - Marketing Management And Research
Axis Institute of Planning And Management
Bachelor of Arts - English
CSJMU, Kanpur University