Husna Bano
Hyderabad
Summary
Talented [Job Title] with [Number] years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
7
7
years of professional experience
Work History
Senior Executive
Pmj gems and gems
Hyderabad
11.2021 - 12.2022
- Managed sales and marketing operations for [Type] accounts, equating to $[Number] in new business opportunities.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Elevated employee and customer safety emphasis by adding staff specialists and required training, resulting in [Number]% decrease in lost-time injuries.
- Expanded company sales and service reach beyond traditional continental boundaries, beginning transformation from regional to global organization.
- Created and implemented successful programs focused on [Type] market growth.
Customer Service Representative
Ava merchandiser
Hyderabad
01.2016 - 01.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
Education
Master of Science - Biochemistry
Girls High School
Hyderabad 03.2006
Skills
- Operations Oversight
- Team Leadership
- Managing Operations and Efficiency
- Performance Evaluations
Languages
English
First Language
Telugu
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Executive
Pmj gems and gems
11.2021 - 12.2022
Customer Service Representative
Ava merchandiser
01.2016 - 01.2019
Master of Science - Biochemistry
Girls High School
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