Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Languages Known
Timeline
Generic

Idris Ilyas Baig

Goregaon

Summary

To seek a responsible and challenging position in a growth-oriented workplace, where my experience and skills will significantly contribute to the overall success of the organization, and provide opportunities for my career growth.

Overview

8
8
years of professional experience

Work History

Deputy Manager – Relationship Manager & Service Delivery Executive

RBL Bank
06.2024 - 01.2025
  • Understanding clients' needs, preferences, and concerns, and providing personalize service and support
  • Checking on the regulatory compliances as per RBI guidelines before processing accounts, Investments etc.
  • Ensuring that the documentation received is in line with Bank’s policy & there is no compliance issues – E.g.: Signature on the documents matches with the account holder signature, Documentation provided is in line with Bank’s requirement.
  • Managing portfolio of existing customers & upselling new products to the clients.
  • Handled business operations activities such as clearing of cheques, handling of cash, handled customer grievances at front desk.

Senior Customer Service Executive

Powerweave Software Services Pvt Ltd
11.2021 - 04.2024
  • Processing online orders of the customers.
  • Qualifying the art file that needs to be printed on the product as requested by the customer.
  • Dealing with vendors regarding the changes in orders and sending the confirmation before the order production.
  • Following up with the shipping team regarding the customer shipments.
  • Training and providing floor support to new team members.

Senior Customer Service Executive

Teleperformance
01.2019 - 06.2021
  • Last point of contact in providing resolutions to the passengers in terms of their claims and queries.
  • Training new employees by doing side-by-side barging.
  • Accepting and rejecting expense and compensation claims according to EU261 policy and accordingly informing passengers.

Assistant Accountant

Tigmanshu Dhulia Films Pvt Ltd
04.2017 - 12.2018
  • Processing salaries of all the employees at the end of every month.
  • Maintaining bills and records of all vendors.
  • Giving daily wages to the workers when on shoot location.

Education

PGDM - Finance

Welingkar Institute of Management Development
06.2025

T.Y.Bcom -

Mumbai University
03-2017

H.S.C Examination -

Maharashtra Board of Secondary And Higher Secondary Education
03-2014

S.S.C Examination -

Maharashtra Board of Secondary And Higher Secondary Education
03-2012

Skills

  • Customer relationship management
  • Multitasking and organization
  • Employee performance evaluation
  • Customer service and satisfaction
  • Training skills

Accomplishments

  • Recognized as top performer in life insurance at RBL Bank for the 2 consecutive months
  • Promoted as Floor Support in Powerweave Software Services Pvt Ltd
  • Promoted to Trainer and Floor Support at Teleperformance

Personal Information

  • Date of Birth: 03/01/97
  • Marital Status: Married
  • Hobbies: Playing Sports

Languages

  • English
  • Hindi
  • Marathi

Languages Known

English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1

Timeline

Deputy Manager – Relationship Manager & Service Delivery Executive

RBL Bank
06.2024 - 01.2025

Senior Customer Service Executive

Powerweave Software Services Pvt Ltd
11.2021 - 04.2024

Senior Customer Service Executive

Teleperformance
01.2019 - 06.2021

Assistant Accountant

Tigmanshu Dhulia Films Pvt Ltd
04.2017 - 12.2018

PGDM - Finance

Welingkar Institute of Management Development

T.Y.Bcom -

Mumbai University

H.S.C Examination -

Maharashtra Board of Secondary And Higher Secondary Education

S.S.C Examination -

Maharashtra Board of Secondary And Higher Secondary Education

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Idris Ilyas Baig