Iety Bhardwaj

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Designed and developed training materials for new employees in the organization.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Assessed training needs through surveys, interviews with employees or focus groups.
• Documented all training activities including attendance records, feedback forms, surveys, Calendar along with dashboard.
• Designed & delivered brand specific trainings

Roles & Responsibilities remains same as Centum Learning Limited

• Ensuring 100% trained manpower.
• Ensuring timely training delivery of new products.
• Regularly conducting store visits, OJT’s, and sharing proper feedback with stakeholders.
• Managing the store, operations, and people, as well as oneself, in line with the business needs, along with proper communication.
• Provides a better understanding to the store team in regard to data management and visual merchandising.
• Supporting the Ops team in maintaining daily sales hygiene with the Store team.
• Preparing, planning, and conducting trainings as per the regional needs.
• Prepare, plan, and conduct the quizzes, and reward the top performers.
• Initiating regular employee engagement activities to motivate the team.
• Driving continuous learning through LMS.
• Supporting the staff with sales techniques.
• Ensure to measure the degree to which training enhances store performance by improving their output and maximizing their productivity.

• Facilitated training initiatives for executives, managers, and employees in quality service, coaching, and performance management, which resulted in an increase in monthly sales goals.
• Implements new hire orientation and employee recognition programs.
• Ensured that the learning experience is consistent with the organization’s strategy and vision.
• Prepared and communicated the training calendar, and ensured all the training activities were delivered as per the training calendar.
• Implemented targeted training and development programs to bridge skill gaps in staff, and enhance the efficiency and effectiveness of the workforce.
• Created content, e-learning, and other training materials based on the inputs shared by the stakeholders that will impact behavior.
• Develop HR planning strategies that consider immediate and long-term staff requirements.
• Act as a consultant to managers and staff regarding policies and procedures.
• Established recognition programs for individual and team improvements that supported the company mission.
• Working in synchronization with the leadership team for the capability building of retail staff.
• Developed NPS for the L&D team.

• Work closely with the Operations team to identify training needs to develop store staff’s skills and knowledge in line with market, consumer expectations, and brand standards.
• Recruit staff, which involves developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing, and selecting candidates.
• Implements new hire orientation and employee recognition programs
• Develop HR planning strategies that consider immediate and long-term staff requirements.
• Act as a consultant to managers and staff regarding policies and procedures
• Updating and maintaining HR systems, records, and reports with accurate employee data.
• Coaches store staff on the floor, identifying strengths and opportunities for improvements, constantly stimulating their sense of ownership, and the ability to engage and surprise the customer.
• Support and track in-store training activities, related processes, and tools such as eLearning, mystery shopping action plans, Learning Management System, etc.
• Work with Retail Operations Regional Managers and OJT to develop sales effectiveness and product knowledge training.
• Brand Management and Stakeholder Relationship Management.
• Creating the Annual Training Budget and Calendar.
• Content development on the basis of requirements.
• Responsible for career progressions and monthly business reviews.

• Worked with line managers to create the training calendar for the year based on the IDP.
• Worked as an onboarding specialist.
• Designing and planning cross-functional induction for new hires.
• Delivering mandatory HSW training.
• Guiding and ensuring the completion of E-Learning modules.
• Vendor Management.
• Worked as the Engagement Lead of the organization.
• Responsible for the quarterly RNR of the organization.