Swayampurna

• Assist in conducting training needs analysis to identify skill gaps and align learning initiatives with hotel operational goals.
• Collaborate with department heads and trainers to address performance gaps and implement development plans.
• Support career development and succession planning for associates and trainees.
• Facilitate onboarding and engagement programmes to enhance employee experience and retention.
• Help plan and execute the annual training calendar ensuring compliance, behavioural, and technical training coverage.
• Coordinate with department heads to identify training requirements, aligning development plans with business objectives.
• Streamlined administrative processes for training enrolment, attendance tracking, and certification issuance.

• Ensured compliance with regulations and internal requirements through diligent organisation.
• Delivered high level of service to customers in effort to build upon future relationships.
• Kept organisation in compliance with regulations and internal requirements.
• Reviewed reports, recommendations and requests from subordinate leadership.
• Supported operations by monitoring processes to align with targets and forecasts.
• Cultivated strong industry relationships to promote services and improve business operations.
• Evaluated departmental performance and developed improvements to key operations.

• Working as a Training Assistant handling STEPS and other Industrial Trainees
• Also Handling their stipend
• Helping in Improvising training related to systems and applications like LMS LQA, Hotel Operations
• Evaluating Training Effectiveness using assessments and feedbacks

Administered and tracked training programmes via LMS

• Worked as a villa attendant and then worked as housekeeping coordinator handling housekeeping related office paperwork along with leave planning for employees working in housekeeping
• Monitored cleanliness and organisation of assigned areas, addressing any issues immediately.
• Conducted regular inventory checks, restocking supplies as needed to support daily operations.
• Explained and demonstrated correct use of equipment to maximise health and safety.
• Addressed guest complaints with empathy, offering prompt solutions to ensure satisfaction.
• Listened to clients' concerns, providing additional information to ease anxieties.

• Worked as a housekeeping associate and handled 11 rooms
• Handled desk with monthly budget for operations
• Cleaned, sanitised and restocked bathrooms regularly to keep facilities fresh.
• Worked independently with positive and proactive approach to obtaining high standards of cleanliness.
• Mended minor room defects, reporting major defects to maintenance teams.
• Prioritised daily tasks to manage workload.