IH VIJAY KUMAR REDDY
Bengaluru
Summary
A highly organized and solution oriented professional with a proven track record in optimizing processes and driving operational excellence with an aim to ensure meaningful and measurable impacts that contribute to overall success of organization.
Overview
1
1
year of professional experience
Work History
Associate Manager - Operations Strategy
Go Digit General Insurance
05.2024 - Current
- Performed Root Cause Analysis of the bottlenecks in the current process and identified key areas of improvement by doing a time and motion study and implemented automated strategies that resulted in an increase of 42% in efficiency and reduced turnaround time.
- Worked with different kind of stakeholders like Sales, IT, UW & Customer success team for various projects for end to end deployment by creating Business Requirement Documents.
- End to end testing in UAT before each of the requirement is deployed.
- Manage and lead an Ops team of 15+ members, responsible for assisting the users and internal stakeholders with various business processes, setting internal team goals, finding areas of optimization, and providing regular feedback resulting in reduction of turnaround time from 7 days to 2 days for operational tickets.
- Initiated the automation of co-insurance issuance and endorsements through service bots to replace manual process, resulting in 60% decrease in turnaround time.
- Designated flowchart diagrams to explain intricate business process for technical developers and sending installment reminders to partners by retrieving due installments and contract details from the database and subsequently updating them post payment recovery.
Education
PGDM - Finance & Marketing
Management Development Institute
04.2001 -
Bachelor of Commerce -
Jagruti Degree & PG College
04.2001 -
Intermediate
The Masterminds Junior College
04.2001 -
SSC
Viswabharathi Secondary School
03-2013
Skills
Advanced Excel
SQL
Data analytics - Google
Microsoft Office
Timeline
Associate Manager - Operations Strategy
Go Digit General Insurance
05.2024 - Current
PGDM - Finance & Marketing
Management Development Institute
04.2001 -
Bachelor of Commerce -
Jagruti Degree & PG College
04.2001 -
Intermediate
The Masterminds Junior College
04.2001 -
SSC
Viswabharathi Secondary School