IH VIJAY KUMAR REDDY

Associate Manager - Operations Strategy

Go Digit General Insurance

05.2024 - Current

Performed Root Cause Analysis of the bottlenecks in the current process and identified key areas of improvement by doing a time and motion study and implemented automated strategies that resulted in an increase of 42% in efficiency and reduced turnaround time.
Worked with different kind of stakeholders like Sales, IT, UW & Customer success team for various projects for end to end deployment by creating Business Requirement Documents.
End to end testing in UAT before each of the requirement is deployed.
Manage and lead an Ops team of 15+ members, responsible for assisting the users and internal stakeholders with various business processes, setting internal team goals, finding areas of optimization, and providing regular feedback resulting in reduction of turnaround time from 7 days to 2 days for operational tickets.
Initiated the automation of co-insurance issuance and endorsements through service bots to replace manual process, resulting in 60% decrease in turnaround time.
Designated flowchart diagrams to explain intricate business process for technical developers and sending installment reminders to partners by retrieving due installments and contract details from the database and subsequently updating them post payment recovery.

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