Summary
Overview
Work History
Education
Skills
Languages
AI Hands-on Projects
Timeline
Generic

Immanuel A

chennai

Summary

Versatile IT engineer with over three years of experience in infrastructure support, and automation across cloud and enterprise environments. Skilled in tools like Microsoft 365, Azure, Exchange, Intune, Freshservice, SolarWinds, and AI-based monitoring (ZIF). Experienced in implementing chatbot workflows and streamlining ITSM processes.

Now actively transitioning into the field of Artificial Intelligence, with hands-on project experience in machine learning, deep learning, Data Science and computer vision. Passionate about building intelligent systems that solve real-world problems, and continuously exploring how AI can enhance IT operations, automation, and decision-making.

Overview

3
3
years of professional experience

Work History

Engineer

Neurealm formerly GSLAB|GAVS
Chennai
06.2022 - Current
  • Worked in Freshservice and ServiceNow, resolving tickets related to application, system, and access issues.
  • Administered the Office 365 suite (Exchange Online, Outlook, SharePoint), including mailbox configuration and user troubleshooting.
  • Managed Azure AD and on-premises Active Directory for user/group provisioning and access control.
  • Supported Microsoft Intune for device onboarding, app deployment, and compliance management.
  • Implemented chatbots in Freshchat to automate repetitive issues and streamline user interactions.
  • Automated ITSM workflows to reduce manual effort and improve service resolution times.
  • Used SolarWinds and ZIF (Zero Incident Framework) for AI-driven monitoring of servers, applications, and network health.
  • Managed secure remote access and network policies using Netskope.
  • Participated in Office 365 tenant-to-tenant migration, handling mailbox migration, and post-move support.
  • Supported and managed Azure Virtual Desktops, ensuring session stability and user access.

Education

B.E - Mechanical Engineering

MNM Jain Engineering College
Chennai
05-2020

Skills

  • ServiceNow
  • Freshservice
  • Office 365 administration
  • Azure Active Directory
  • Microsoft Intune support
  • ITSM workflow automation
  • Python
  • Machine learning
  • Pandas
  • scikit-learn
  • Numpy
  • Tensorflow
  • Keras
  • Pytorch
  • OpenCV
  • Data Science
  • SQL
  • Data Visualization
  • Deep Learning
  • Power Automate

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

AI Hands-on Projects

Capstone Project – Digital Marketing Campaign Conversion Prediction

  • Built a machine learning model to predict customer conversions from marketing data with 90:10 class imbalance using blending ensemble (Logistic Regression + XGBoost).
  • Performed univariate and bivariate EDA on behavioral features (Click Through Rate, Time on Site, Email Opens/Clicks, Ads Viewed) to guide feature selection.
  • Reduced input features to 12 using SelectKBest with mutual_info_classif to improve interpretability and training efficiency.
  • Achieved 92% accuracy with F1-scores: 0 (No Conversion) – 0.62, 1 (Conversion) – 0.96.
  • Tools and Algorithms Used:
    Python, pandas, numpy, matplotlib, seaborn, scikit-learn (Logistic Regression, SelectKBest, mutual_info_classif), XGBoost, ensemble blending, binary classification, class imbalance handling

Deep Learning Project – Safety Glass Detection Using YOLOv5

  • Developed a YOLOv5-based object detection model to classify eyewear types (e.g., safety glasses, sunglasses, protected glasses, no glasses) for real-time PPE compliance monitoring in industrial settings.
  • Created and annotated a custom dataset; addressed class imbalance and false positives by adding background-only images and refining annotation quality.
  • Tweaked hyper parameters like IoU threshold and confidence threshold improving model accuracy.
  • Deployed model for real-time inference across image, video, and webcam streams using custom OpenCV-based Python scripts.
  • Achieved high performance with mAP@0.5 = 0.94 and class-wise APs: No Glass – 0.995 Glass – 0.902 Sun Glass – 0.925 Protected Glass – 0.939
  • Tools and Algorithms Used: YOLOv5, PyTorch, OpenCV, LabelImg, pandas, matplotlib, Python, custom object detection pipeline, mAP/PR evaluation, real-time deployment

Timeline

Engineer

Neurealm formerly GSLAB|GAVS
06.2022 - Current

B.E - Mechanical Engineering

MNM Jain Engineering College
Immanuel A