Immanuel John Ayyavoo
Delivery Head
Bangalore
Summary
Bringing exceptional leadership qualities and positive, can-do attitude. Possesses in-depth knowledge in project management and operational efficiency, with proven skills in team coordination and strategic planning. Committed to driving impactful results and fostering collaborative work environment.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Delivery Head
Adaps IT Pvt Ltd
Bengaluru
04.2022 - Current
- Managed large, transformative initiatives impacting multiple delivery channels.
- Developed detailed project plans that clearly outlined goals, timelines, responsibilities, resources needed.
- Built a high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within the field.
- Conducted regular reviews of ongoing projects to identify potential risks and implement mitigation strategies accordingly.
- Improved delivery efficiency by streamlining processes and implementing best practices.
- Reduced operational costs through strategic resource allocation and process optimization.
- Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Established clear performance metrics to monitor progress and drive continuous improvement in service quality.
Project Manager
Apar Innosys
Singapore, Bangalore
02.2018 - 03.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Team Lead/Professional Software Engineer
Xchanging, a DXC Technology Company.
Singapore, Bangalore
12.2007 - 02.2018
- Implemented Nasdaq BWise product as an Integrated GRC solution for various clients such as United Overseas Bank Singapore, Siam Commercial Bank - Bangkok Thailand, Bendigo Bank - Adelaide Australia, BIBD Bank - Brunei Darussalam, Jardines - Hongkong
- The solution includes Internal Audit, Compliance management, Operational Risk Management and Business Continuity Management
- Project Management, Project Planning, Resource planning
- Team building, Helpdesk Management
- Solution Consultant
- Define KPI, performance goals
- Handling escalations
- Incident monitoring – Quality (helpdesk)
- Conduct Performance reviews
- SDLC
Associate
Transworks Information Services Ltd
Bengaluru
01.2006 - 12.2007
- Provide Technical support on all Microsoft products via email and Chat
- Answer customer queries and resolve issues
- Redirect customers to correct support group if it is related to refund and license
- Meet quality deadlines
- Add new findings to knowledge base
Education
M.Sc. - Information Technology
Bishop Heber College
Trichy, Tamilnadu 06.2003 - 04.2005
B.Sc. - Computer Science
Bishop Appasamy College of Arts And Science
Coimbatore, Tamilnadu 07.2000 - 04.2003
Hr Secondary -
CSI Hr Sec School
Coimbatore 06.1998 - 04.2000
High School Diploma -
St. Joseph’s Boys High School
Coonoor 06.1996 - 04.1998
Skills
Proficient in Microsoft Office
Java based web technologies
Apache Tomcat
LDAP / Active Directory
SSO
Server sizing
GRC (Audit, Compliance, Risk Management, BCM, VRM, Compliance)
Application Management Services
Incident monitoring tools (Topdesk, Talisma, Jira, Asana, Zendesk)
Strong Analytical skills
Excellent communication skills
Leadership
Awards
- President club Awards
- Pat on the back
Personal Information
- Pan Number: AIEPJ4888K
- Passport Number: L6142935
- Date of Birth: 12/31/82
- Nationality: Indian
Timeline
Delivery Head
Adaps IT Pvt Ltd
04.2022 - Current
Project Manager
Apar Innosys
02.2018 - 03.2022
Team Lead/Professional Software Engineer
Xchanging, a DXC Technology Company.
12.2007 - 02.2018
Associate
Transworks Information Services Ltd
01.2006 - 12.2007
M.Sc. - Information Technology
Bishop Heber College
06.2003 - 04.2005
B.Sc. - Computer Science
Bishop Appasamy College of Arts And Science
07.2000 - 04.2003
Hr Secondary -
CSI Hr Sec School
06.1998 - 04.2000
High School Diploma -
St. Joseph’s Boys High School
06.1996 - 04.1998
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