IMRAN AHMED KHAN
Customer service
NAGPUR,MH
Summary
Strive continuously to add value to my organization with my skills, attitude & desire to accept and excel in challenging circumstances.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Area Service Manager
M/S PANASONIC INDIA PVT.LTD.
Nagpur
08.2014 - Current
- Planning, monitoring and managing Service network.
- Selection & appointment of New Authorized Service Center.
- Improvement in trade satisfaction level by delivering the industry best service.
- Continuous improvement in service delivery by focusing Service Franchisee’s performance and their ROI.
- Improving customer satisfaction Index to build the brand loyalty.
- Building Synergy & solidarity within the team. Their orientation & motivation to achieve the objectives.
- Resolving customer complaints escalations.
- Transition from cost based service to profit centre by improving bottom line of service revenue.
- Arrangement of training programs on regular basis
- Achievement:
- Achieved All KPI & revenue target.
- First best performer of the year 2016~17 in All Region
- All India top 5 rank last quarter
DSC Team Leader
M/S LG ELECTRONICS INDIA PVT.LTD.
Nagpur
01.2012 - 08.2014
- Planning, monitoring and managing Service network.
- Selection & appointment of New Service Authorized Service Engineer.
- Improvement in trade satisfaction level by delivering the industry best service.
- Continuous improvement in service delivery by focusing Service Engineer performance.
- Improving customer satisfaction Index to build the brand loyalty.
- Building Synergy & solidarity within the team. Their orientation & motivation to achieve the objectives.
- Resolving customer complaints escalations.
- Transition from cost based service to profit centre by improving bottom line of service revenue.
- Achievement:
- Achieved allotted revenue target.
- First best performer of the year 2013 in All Region.
A S C SUPERVISOR
M/S LG ELECTRONICS INDIA PVT.LTD.
Nagpur
01.2008 - 12.2011
- Handling Service of Nagpur.wardha .gondiya. bhandara. Districts
- Handling total manpower including skilled & semi skilled engineer, & CCO.
- Regular Call Allotment to the Engineers
- Collect daily reporting from the engineers
- Co-ordinate between Branch Service In charge as well as Sales Manager and entire LG team.
- Regular Visit to LG Dealer.
- Attend Critical Customer.
- Build Good Service network in our territory.
- Target achievement of AMC & Revenue Collection. Handling store activity as well as Call punching and Closing in on SPX.
- Good knowledge of CS-Net system.
- Maintain Dealer and Customer satisfaction by providing good service.
- Achievement:
- Achieved allotted revenue target.
- Scored best performer of the year 2011 in West Region.
SUPERVISOR FOR HA PRODUCTS.
whirlpool India.
Nagpur
01.2006 - 12.2007
- Handling Service of nagpur.wardha .gondiya. bhandara. District
- Handling total manpower including skilled & semi skilled engineer, & CCO.
- Regular Call Allotment to the Engineers
- Collect daily reporting from the engineers
- Co-ordinate between Branch Service In charge as well as Sales Manager and entire Whirlpool team.
- Regular Visit to whirlpool Dealer.
- Attend Critical Customer.
- Build Good Service network in our territory.
- Target achievement of AMC & Revenue Collection.
- Handling store activity as well as Call punching and Closing in on SPX.
- Maintain Dealer and Customer satisfaction by providing good service.
- Achievement:
- Achieved allotted revenue target.
- Scored best performer of the year 2006 in West Region.
SENIOR SERVICE ENGINEER FOR H A PRODUCTS.
ELECTROLUX INDIA PVT.L
Nagpur
06.2004 - 12.2005
- Handling Service of nagpur.wardha .gondiya. bhandara. District
- Handling total manpower including skilled & semi skilled engineer, & CCO.
- Regular Call Allotment to the Engineers
- Collect daily reporting from the engineers
- Co-ordinate between Branch Service In charge as well as Sales Manager and entire Whirlpool team.
- Regular Visit to whirlpool Dealer.
- Attend Critical Customer.
- Build Good Service network in our territory.
- Target achievement of AMC & Revenue Collection.
- Handling store activity as well as Call punching and Closing in on SPX.
- Maintain Dealer and Customer satisfaction by providing good service.
Education
B .COM - Graduate
SINDHU MAHAVIDYALAY
NAGPUR 04.2001 -
Refrigeration
BARBARA's MULTIPURPOSE POLYTECHNIC
04.2001 - 01.2003
No Degree - Ms-Office & CCCO
Nagpur Institiute
Nagpur, India 04.2001 -
Skills
Operational efficiency
Sales support
Workforce planning
Handled CRM of multiple companies
Involved in Testing, commissioning and Troubleshooting of RAC,
Ability to handle service team and co-ordination between them
My Profile
I came from Service Oriented Family. Academically I have done well. We are well-balanced family where my mother has and equal amount of interest in our well being. My strengths are ability to put in consistent hard work and study intelligently and take rational decisions. My persuasive skills are extremely because I Receptive my environment and have to of patience and Believes in never give up.
Timeline
Area Service Manager
M/S PANASONIC INDIA PVT.LTD.
08.2014 - Current
DSC Team Leader
M/S LG ELECTRONICS INDIA PVT.LTD.
01.2012 - 08.2014
A S C SUPERVISOR
M/S LG ELECTRONICS INDIA PVT.LTD.
01.2008 - 12.2011
SUPERVISOR FOR HA PRODUCTS.
whirlpool India.
01.2006 - 12.2007
SENIOR SERVICE ENGINEER FOR H A PRODUCTS.
ELECTROLUX INDIA PVT.L
06.2004 - 12.2005
B .COM - Graduate
SINDHU MAHAVIDYALAY
04.2001 -
Refrigeration
BARBARA's MULTIPURPOSE POLYTECHNIC
04.2001 - 01.2003
No Degree - Ms-Office & CCCO
Nagpur Institiute
04.2001 -