IMRAN KHAN

• Responsible for SMB segment sales performance in the zone.
• SMB Business, Project Handling & Execution for Govt. & National Corporate.
• Developed and implemented strategies to increase sales and market share.
• As enterprise manager is responsible for management of organizational sales by developing business plan that covers sales and expense control . They set individual sales targets with sales team and meet those planned goals. .
• Liaising with the internal corporate support functions viz. service & delivery, marketing, finance, operations.
• Supervised day-to-day operations to meet performance, quality and service expectations

.

• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales volumes to maximise profits.
• Initiated new sales approach at CCE counter. Recognized for increasing customer traffic(Footfall)
• Participates in Daily Manager's Meeting contributing to content by sharing ideas, giving feedback and making suggestions.
• Ensure adherence to store processes in terms of documentation and systems.
• Responsibilities to stop Shrinkage such as employee theft, shoplifting, administrative error, vendor Fraud, Damage, and Cashier error.
• Recruited, hired and trained team of 30 sales people.
• Developed strong and lasting rapport to improve customer service and retain valued clients.
• Conducted daily store operations, including opening and closing procedures and cash handling..

• Recognized and reached out to clients in businesses
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Trained team members in successful strategies to meet operational and sales targets.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Identified customer needs, clarified information, researched every issue and provided solutions or alternatives.
• Maintained relationships with existing customers by providing follow-up support after sale completion.

• Handling Technical Service Desk: Black Berry BES & BIS Services, Dongle, handsets, Tablet Internat, GPRS error,
• Identified and resolved network problems in a timely manner.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• interactions and track customer satisfaction..

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Identified trends and assessed opportunities to improve processes and execution.
• Developed sales strategies to achieve short and long-term sales revenue objectives.
• Conducted regular meetings with team to discuss issues, concerns and updates
• achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".

• Sales Planning and Forecasting
• Ownership of revenue targets (through footfalls and sales/ footfall) for stores
• Support the Sales Manager with various duties
• Promote new and existing products and services
• Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
• Created and perfected various pitch promotions to attract customers toward products..
• Engaged customers and complied with company script requirements to promote and increase product sales.
• Recorded quantities of sample and coupon distribution to estimate productivity and sales.
• Consistently increased sales by 100% by focusing on product's key advantages and features