Imran Mustaffa
Mira Road (E)
Summary
Expertise over 12 years of experience in, Insurance sales, Customer service - Banking, Inside sales, Health care, Property sales, US Mortgage Lending.
2.5 years of UAE experience in Client Relationship, Financial advisor, Health care consultant with MetLife.
Possess exceptional analytical skills, communication abilities, and customer service and interpersonal relationship skills.
Proven abilities in managing workflow, training, directing, and mentoring team to obtain desired goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager Operations
SYNERGY COMPLIANCE SERVICES PVT LTD
Mumbai
05.2023 - 12.2024
- Department: Funding, Closing & Compliance, Sales, Lead Generation, Inside sales.
- Pre-sales, building network via LinkedIn, zoom, Cold Calling, and Lead Generation.
- Designing reports as per the required standards and stakeholders' norms.
- Managing team absenteeism, attrition & performance value. Monitoring workflow to ensure tasks are completed within timeliness standards which are, in turn, driven by the SLA.
- Performing weekly quality assessments of assigned analysts, providing timely feedback, and communicating any issues or concerns to the management.
- Strong Interpersonal skills & well-versed in client Management & client objection.
- Designing the latest SOP for all different segments in Operations & sales.
Assistant Manager Operations
Suntel Global Processing Pvt Ltd
Mumbai
02.2022 - 03.2023
- Department: Re-verification, Closing & Compliance.
- Work hand on hand with companies like Broadview Funding; Nationwide Equities Corporation.
- Assisting multiple new & old US clients to maintain good networking with daily production & escalation.
- Handling a Team of 75 analysts with 3 TL and preparing their monthly performance report.
Client Relationship, Financial Advisor, Insurance Agent
Metlife, DUBAI (UAE)
Dubai
07.2019 - 02.2021
- Assisting multinational clients with insurance product knowledge by building good networking.
- Interacting with existing and new clients to maintain smooth relationships.
- Strong Interpersonal skills & well-versed in client Management & client objection.
- Tracking my daily productivity & targets to achieve the maximum number in a month.
- Well-versed in customer services, communication, and follow-ups to deliver the best quality work to different nationality clients.
- Manage contracts with a company's vendors to ensure the best prices.
- Strong Interpersonal skills & well-versed in client Management.
- Managing Funds, tracking client requirements, and resolving issues concerning price disputes.
SME / Senior Analyst, Closing & Compliance
Altisource Business Solution Pvt Ltd
Mumbai
10.2012 - 09.2018
- Assisting multiple clients and senior team agents to maintain good networking with daily production, and also mentoring in selling life insurance and investment products.
- Verify Employment, Assets, Pension & property address via email/call. - Complete VOE/VOD/VOP via Phone/Email and property verification through 411/netronline.com.
- Well-versed Effectively and quickly communicate any areas of concern within a loan file to the onshore underwriter.
Education
PGDM -
Welingkar Institute
01.2017
B.Com -
Mumbai University
01.2012
HSC -
Maharashtra Board
01.2009
SSC -
Maharashtra Board
01.2007
Skills
- MS-OFFICE (Word, Excel, PowerPoint)
- Positive Attitude
- Quick Learner
- Goal Oriented
- Good Team Player
- Ability to work on multiple assignments
- Emphasis on quality work
- Ability to prioritize work
- Customer engagement
Accomplishments
- Awarded for achieving the highest target amongst team.
- Awarded for outstanding performance and valuable contribution.
- Awarded for successful completion of Re-verification process.
- Received Best Performance award of the year consecutively from 2013 to 2016.
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Playing Xbox or PlayStation
- Cricket
Personal Information
- Date of Birth: 09/11/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Qualifications
Well-versed with MS-OFFICE (Word, Excel, PowerPoint)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I take the responsibility for the correctness of the above-mentioned particulars.
Timeline
Assistant Manager Operations
SYNERGY COMPLIANCE SERVICES PVT LTD
05.2023 - 12.2024
Assistant Manager Operations
Suntel Global Processing Pvt Ltd
02.2022 - 03.2023
Client Relationship, Financial Advisor, Insurance Agent
Metlife, DUBAI (UAE)
07.2019 - 02.2021
SME / Senior Analyst, Closing & Compliance
Altisource Business Solution Pvt Ltd
10.2012 - 09.2018
PGDM -
Welingkar Institute
B.Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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