Indiresh Muthuvel
Bengaluru
Summary
Technical Support Engineer with 3+ years of experience in Citrix virtualization and enterprise system troubleshooting. Passionate about automation, system reliability, and optimizing cloud-based environments. Strong foundation in diagnosing distributed systems and contributing to service resilience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Citrix Engineer
HCLTech
04.2024 - Current
- Served as a subject matter expert on key technologies, providing guidance to colleagues and customers alike.
- Managed escalation procedures, ensuring timely resolution of critical incidents and minimizing business impact.
- Created detailed documentation for internal use, enhancing the ability of team members to resolve future client inquiries efficiently.
- Collaborated with product development teams to identify software bugs and suggest improvements based on customer feedback.
Enterprise Support Engineer
Citrix R&D AKA (Cloud Software Group)
03.2023 - 04.2024
- Provided Enterprise/Priority Support for Citrix products, including CVAD, DaaS, FAS, PVS and WEM.
- Performed scheduled support tasks for installing, configuring, and upgrading all trained products.
- Offered guidance to team members on technical issues and configuration matters.
- Created a knowledge base for issues and solutions, collaborating with both escalation and core development teams as needed.
Associate Technical Support Engineer
Xpheno
01.2022 - 03.2023
- Collaborated with senior engineers to troubleshoot complex technical problems and escalate unresolved issues to higher-level support teams when necessary.
- Participated in training sessions and workshops to enhance technical skills and stay updated on new products and technologies.
- Maintained a high standard of customer service, promptly addressing inquiries and providing solutions to meet client needs.
Education
Bachelor of Engineering - Mechanical Engineering
K.S.Rangasamy College of Technology
Namakkal06.2021
Diploma - Mechanical Engineering
Kongu Polytechnic College
Perundurai06.2017
Skills
- Virtualization
- Deployment and Configuration
- Backup and Restoration
- Troubleshooting skills
- Communication and Team Collaboration
- Time Management
- Windows administration
- Linux experience
Certification
- Microsoft Certified: Azure Administrator Associate - Issued 2021
- Citrix Certified Associate - Virtualization (CCA - V) - Issued 2023
Timeline
Citrix Engineer
HCLTech
04.2024 - Current
Enterprise Support Engineer
Citrix R&D AKA (Cloud Software Group)
03.2023 - 04.2024
Associate Technical Support Engineer
Xpheno
01.2022 - 03.2023
Bachelor of Engineering - Mechanical Engineering
K.S.Rangasamy College of Technology
Diploma - Mechanical Engineering
Kongu Polytechnic College
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