Indu S
Chennai
Summary
Dynamic Management Professional with extensive experience at Tata Consultancy Services, adept in project management and client relationship management. Successfully led a cross-functional team, driving automation initiatives that resulted in significant FTE savings. Proven track record in risk management and strategic planning, enhancing operational efficiencies and client satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Manager
Tata Consultancy Services Limited
Chennai
01.2018 - Current
- Led a cross-functional team of 5+ managers along with 100+ team members.
- Oversee team of 50+ sanctions and AML analysts engaged in sanctions compliance monitoring and AML transaction monitoring.
- Managing the entire EMEA market with a span of 108 resources handling end to end trade products.
- Implemented automation projects across units, achieving FTE savings.
- Reviewed existing processes to generate efficiencies and increase team capacity.
- Collaborated with global and local counterparts on projects and new products.
- Conducted risk analysis of projects and maintained a risk register.
- Achieved client satisfaction score improvements through regular interactions and reductions in TAT.
- Implemented lean operating procedures for process improvements and cost reduction.
- Conducted peer reviews of processes/markets to identify risks and shared best practices for mitigation.
- Played the role of Business Analyst in bridging the gap between business needs and technology solutions involving requirements gathering and analysis providing solution design along with stakeholder management.
Manager
Tata Consultancy Services Limited
Chennai
09.2013 - 08.2018
- Managed day-to-day processes, conducting performance reviews to support career development.
- Executed daily client requests, ensuring timely and effective responses.
- Evaluated and communicated daily workflow through metrics and reporting.
- Assisted with monthly management reporting and developed training materials to enhance staff knowledge.
Assistant Manager
Tata Consultancy Services Limited
Chennai
01.2011 - 08.2013
- Managed customized trade finance products, ensuring compliance with special handling procedures.
- Prepared weekly/monthly MIS to monitor key business indicators.
- Executed daily client requests, enhancing client satisfaction through timely responses.
Team Lead
Tata Consultancy Services Limited
Chennai
09.2008 - 12.2010
- Streamlined trade operations in Egypt and Algeria, enhancing reliability and efficiency.
- Managed overall contract procedures for Export and Import transactions.
- Coordinated Offshore Trade Migration process from Amman, Jordan to Chennai, facilitating seamless transition.
Team Leader
SCOPE International Pvt. Ltd.
Chennai
02.2007 - 08.2008
- Coordinated operational activities for Standard Chartered Bank PLC, UK, enhancing processing efficiency.
- Trained new recruits on various products.
- Monitored incoming messages and facilitated support for processors to streamline workflow.
- Authorized transactions for export desk, ensuring compliance with service level agreements.
Officer
SCOPE International Pvt. Ltd.
Chennai
07.2005 - 02.2007
- Facilitated processing and support operations for subsidiary of Standard Chartered Bank PLC, UK, enhancing operational efficiency.
- Handled transactions for export and import desk, ensuring compliance with service level agreements.
- Responsible for clearance of Incoming Messages and processing appropriately.
Articled Clerk
M.K. Dandeker & Co.
Chennai
08.2001 - 08.2004
- Delivered audit and financial services for clients at chartered accounting firm.
- Executed bank and hospital audits to ensure compliance and accuracy.
- Acquired comprehensive audit knowledge through diverse assignments.
Education
C.A. Inter -
The Institute of Chartered Accountants of India
Chennai01.2005
Bachelor's Degree - Commerce
M.O.P. Vaishnav College for Women
Chennai01.2001
Skills
- Project Management
- Strategic Planning
- Client relationship management
- Risk Management
- Agile
- Leadership
- Stakeholder and Vendor Management
- Planning / Budgeting
- Problem Solving
- Domain Expertise
- Effective Communication
- Time Management
Accomplishments
- Successfully led a team of 70 cross training them to successfully handle end to end trade products resulting in a 50% increase in operational efficiency and Customer Satisfaction.
- Implemented creative solutions through various automation projects across units including STP project resulting in FTE saves and mitigating risk in the process by eliminating manual touch points.
Timeline
Senior Manager
Tata Consultancy Services Limited
01.2018 - Current
Manager
Tata Consultancy Services Limited
09.2013 - 08.2018
Assistant Manager
Tata Consultancy Services Limited
01.2011 - 08.2013
Team Lead
Tata Consultancy Services Limited
09.2008 - 12.2010
Team Leader
SCOPE International Pvt. Ltd.
02.2007 - 08.2008
Officer
SCOPE International Pvt. Ltd.
07.2005 - 02.2007
Articled Clerk
M.K. Dandeker & Co.
08.2001 - 08.2004
C.A. Inter -
The Institute of Chartered Accountants of India
Bachelor's Degree - Commerce
M.O.P. Vaishnav College for Women