Open To Work
INDUJA BASU
Bengaluru
Summary
Experienced professional with a proven track record in client satisfaction and a strong work ethic. Skilled in managing diverse interactions with professionalism and courtesy, excelling in both independent and collaborative environments. Background in human resources recruitment across the USA, Canada, and India, with expertise in conflict management and coordination. Associate manager with significant experience in overseeing operations, enhancing productivity, and driving strategic planning and workflow optimization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Manager
Tech Mahindra Business Services
04.2023 - 03.2024
- Directed a team of 10 senior recruiters, ensuring alignment with organizational goals and KPIs
- Orchestrated end-to-end recruitment for 8 Lines of Business, ensuring tailored strategies for each client, including Trans Union CIBIL/RBI, Kotak Securities, Mahindra Holidays, Vodafone, Nykaa, Zee5, Bank of Baroda, and Union Bank
- Spearheaded high-volume recruitment drives to meet business demands effectively
- Revamped Mumbai region's hiring process, resulting in a 30% reduction in time-to-fill metrics
- Forecasted current staffing needs and devised proactive talent acquisition strategies
- Innovated employment branding initiatives to attract top industry talent
- Employed advanced sourcing techniques to proactively meet present and future talent requirements
- Planned and executed comprehensive recruitment and selection procedures, ensuring the acquisition of top-tier candidates
- Enhanced candidate experience by implementing proactive measures throughout the hiring process, improving satisfaction and engagement
- Leveraged performance metrics to generate analytical reports, identifying optimization opportunities
- Established a seamless communication channel as the single point of contact for internal stakeholders, clients, and vendors, streamlining operations and ensuring client satisfaction
Recruitment Coordinator
DP World
04.2022 - 03.2023
- Managed full cycle closing of positions like CEO, CFO, DGM, etc
- Sourced, screened, negotiated, prepared offers, and onboarded candidates for various roles.
- Conducted lateral and leadership hiring for positions across PAN India, ensuring alignment with organizational needs.
- Coordinated induction planning for new hires to ensure smooth onboarding and integration.
- Oversaw recruitment process outsourcing (RPO) operations and evaluated their performance metrics.
- Prepared comprehensive reports on hiring plans, team performance, source mix, market intelligence, and evaluated ATS metrics.
- Developed and shared program status reports for internal stakeholders, including monthly delivery documentation, weekly updates, and post-mortem analyses.
- Monitoring and analyzing recruitment activity of designated business areas for accurate volume forecasting.
- Managing internal stakeholders and vendors.
Senior HR Specialist - Team Lead
Accenture
04.2021 - 11.2021
- Managed a team of 130 recruiters, overseeing their performance and alignment with organizational goals.
- International full-cycle bulk/ volume recruitment experience, having worked in North America (Canada) for one of the largest multinational supply chain management companies in the World
- Hands on experience in full-cycle bulk/volume recruitment/ talent acquisition of candidates for positions across United States of America (USA), Canada and India
- Met organizational recruitment needs within specified timelines, ensuring timely fulfillment of staffing requirements.
- Demonstrated quick and effective decision-making to fulfill organizational recruitment needs.
- Executed bulk phone interviews for various positions, enhancing candidate selection process across multiple verticals.
- Sound knowledge of selection practices and methods, including sourcing and attracting applicants, and developing and conducting structured interviews
- Documented and maintained reports on candidate discussions and feedback, presenting insights to relevant departments to support hiring decisions.
HR Recruiter
Whitehat jr
06.2020 - 12.2020
- Full Cycle IT and Technical Recruitment
- Spearheaded the full-cycle recruitment process for IT professionals and technology-focused roles, resulting in a 20% reduction in time-to-hire.
- Developed and implemented sourcing strategies to attract and engage top talent through social media and digital platforms.
- Conducted interviews and assessments to identify and select highly qualified candidates.
- Collaborated with hiring managers and HR personnel to ensure all recruitment processes are in compliance with legal and ethical standards.
- Established and maintained relationships with stakeholders and partners, including universities and recruitment agencies.
HR Recruiter
UPS - CANADA
10.2019 - 12.2019
- Delivered full-cycle recruitment services across Canada for several teams and departments within the organization
- Drove innovative and creative talent strategies, identifying non-traditional and diverse talent pools while building a strong pipeline
- Captured recruitment requirements, reviewed candidate applications, prioritized selections, and delivered results on time and within budget
- Partnered with hiring teams to develop effective sourcing, assessment, and closing strategies while managing partner expectations through understanding of return on investment
- Contributed to panel interviews by providing advice, guidance, and assistance for the recruitment process.
- Performed pre-screening phone interviews to evaluate candidate qualifications
- Verified employment history, education, driving record, and police checks, and prepared and extended offers of employment
- Kept accurate records, systems, processes, reports, and other documentation stored and updated in accordance with relevant policies or standards.
Consultant - Concierge & Recruitment
International SOS
07.2018 - 05.2019
- Successfully managed HNI (High Net Income) clients of several international banks such as American Express, Citibank, Standard Chartered and delivered multiple services to their satisfaction
- Coordinated with multiple vendors to streamline client requirements and enhance service delivery
- Collaborated with internal departments to maintain communication on customer requests from the concierge team and documented confirmations in interdepartmental software system (EPC) and email
- Supported Senior Manager in internal recruitment processes to expand team capabilities within the organization
- Documented and maintained reports related to discussions and feedback provided by customers and presented reports to appropriate departments to enable further improvement in services
- Analyzed customer brand loyalty, competition, and customer interests to determine how to build and strengthen the brand for better exposure and reputation
- Conducted audits and generated reports for efficient business operations
Recruiter
Zues N' Zu
04.2010 - 12.2012
- Planned corporate events including dealer meets, new product launches, opening ceremonies, and special occasions to enhance brand visibility and engagement.
- Partnered with the business to create efficient and effective recruitment strategies for sourcing, pipelining and urgent requisitions of sales force and other event management executives
- Acted for multi-national corporations, such as SAMSUNG, SONY, Endemol, TATA Motors and Wizcraft for planning of successful corporate events
- Oversaw campaigns and product releases for over 25 critical products while managing budgets to ensure optimal allocation of marketing funds.
- Acted as the primary contact for vendors, coordinating and executing event logistics.
Education
MBA/PGDM - HR/Industrial Relations
Narsee Monjee Institute Of Management Studies
Mumbai12-2026
Master of Arts - English Literature
IGNOU
MUMBAI06-2022
B.A - English
Indira Gandhi National Open University
12-2016
Skills
- Talent acquisition
- Non-IT recruitment
- Recruitment lifecycle
- Recruiting and interviewing
- HR management
- Talent management
- Onboarding processes
- Employee engagement
- Performance evaluation
- Staff management techniques
- Leadership and team management
- ATS proficiency
- Workday expertise
- HRIS proficiency
Certification
Naukri Maestro Recruiter Program
Languages
- Hindi
- Bengali
- Assamese
- English
- Hindi
- Bengali
- Assamese
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹199000/yr - ₹200000/yrTimeline
Associate Manager
Tech Mahindra Business Services
04.2023 - 03.2024
Recruitment Coordinator
DP World
04.2022 - 03.2023
Senior HR Specialist - Team Lead
Accenture
04.2021 - 11.2021
HR Recruiter
Whitehat jr
06.2020 - 12.2020
HR Recruiter
UPS - CANADA
10.2019 - 12.2019
Consultant - Concierge & Recruitment
International SOS
07.2018 - 05.2019
Recruiter
Zues N' Zu
04.2010 - 12.2012
MBA/PGDM - HR/Industrial Relations
Narsee Monjee Institute Of Management Studies
Master of Arts - English Literature
IGNOU
B.A - English
Indira Gandhi National Open University