SAHIL KUMAR
New Delhi
Summary
Results-driven Associate Manager with expertise in process improvement and SLA adherence. Strong background in team leadership and data analysis enhances productivity and quality control. Known for effective collaboration and goal-oriented problem-solving, contributing to client satisfaction and operational success.
Overview
8
8
years of professional experience
Work History
Associate Manager
AUTH Bridge Research Services Pvt. Ltd.
Gurgaon
09.2020 - Current
- Handling a team size of 65 users as an Associate Manager, ensuring productivity, quality, and SLA adherence
- Lead team production, quality control, and urgent client deliverables
- Managed client communication, ensuring adherence to SLA and TAT requirements
- Drive process improvements and ensure compliance with quality standards
- Managed end-to-end case flow and team performance across projects for HCL, IBM, BACI, and 400+ clients, ensuring timely resolution and client satisfaction
- Prepared daily dashboards and performance reports, delivering insights that supported senior management in decision-making
- Streamlined onboarding and background verification (BGV) processes in HR operations, enhancing efficiency for new hires
- Key contributor to TSS project in AuthBridge, supporting process execution and quality delivery
HR Executive
Creatif HR Solutions Pvt. Ltd.
Gurgaon
01.2019 - 09.2020
- Coordinated with stakeholders to streamline HR processes, improving overall efficiency
- Addressed employee concerns while managing daily HR operations to maintain a supportive work environment
- Managed payroll processing and ensured compliance with PF and ESIC regulations, safeguarding organizational integrity
- Conducted internal and client-side audits to ensure compliance and operational integrity
HR Executive Trainee
Emiza Supply Chain Pvt. Ltd.
Delhi
01.2018 - 01.2019
- Processed payroll and prepared salaries, ensuring timely employee compensation and satisfaction.
- Executed HR operations across various locations to address employee needs.
- Supported PF and ESIC compliance activities, maintaining regulatory adherence and safeguarding organizational integrity.
- Maintained attendance records and coordinated with employees to support HR operations
Education
Graduation -
UP Board
Lucknow 12th - Science Education
CBSE Board
New Delhi10th -
CBSE Board
New DelhiSkills
- Talent Acquisition
- Compensation Strategy
- Regulatory Compliance
- Performance management
- Data analysis
- Workflow Optimization
- Quality assurance
- Quality control
- Process improvement
- Data-driven decisions
- MIS reporting
- Advanced Excel
- Google Workspace
- MS Office Suite (Word, PowerPoint, Outlook)
- HRMS tools
- Recruitment Software
- Team leadership
- Team management
- Stakeholder management
- Vendor Management
- Operational Oversight
- Client management
- Time Management & Multitasking
- Time management
- Workflow Optimization
- Root cause analysis
- Problem-solving
- Communication skills
- Effective communication
- Conflict resolution
- Time management
- Data-driven decisions
- Vendor Management
- Operational Oversight
- Team Projects
- Workflow Optimization
- Google Workspace
Accomplishments
- Led and managed a team of 65 members as an Associate Manager, ensuring high productivity, quality, and SLA adherence.
- Implemented automation initiatives that reduced team size from 90 to 65 while maintaining performance and quality benchmarks.
- Played a key role in the TSS project, contributing to process efficiency and quality improvements.
- Consistently recognized for strong client handling and timely delivery across high-volume projects.
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- English
Personal Information
- Father's Name: Shri Sunil Kumar
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Associate Manager
AUTH Bridge Research Services Pvt. Ltd.
09.2020 - Current
HR Executive
Creatif HR Solutions Pvt. Ltd.
01.2019 - 09.2020
HR Executive Trainee
Emiza Supply Chain Pvt. Ltd.
01.2018 - 01.2019
Graduation -
UP Board
12th - Science Education
CBSE Board
10th -
CBSE Board