Infant Yesuraj A

Enhanced driver management systems, improving service quality and efficiency.

Implemented effective store operation strategies, boosting overall productivity.

Managed vehicle maintenance schedules, ensuring optimal performance and safety standards.

Directed payout processes for drivers, guaranteeing accurate and prompt payments.

• Led city operations to enhance service delivery and efficiency.
• Managed logistics planning for vehicle maintenance and fleet management.

• Managing a team of 1,500-2,000 Pickup & Delivery Partners daily.
• Driving Pickup & Delivery Partners' efficiency at an individual level, maintaining attendance based on daily demand.
• Improving and maintaining promised delivery times for a better customer experience.
• Conducting classroom/field training at an individual level for better customer experience.
• Conducting regular field audits for better compliance among Pickup & Delivery Partners.
• Managing and controlling voluntary attrition and absconders by conducting regular engagement.

• Planning Bangalore Last Mile Delivery and Warehouse Operations.
• Handling 18 delivery centers with 42,000 orders for daily operations.
• Planning, designing, and controlling the day-to-day Last Mile Operations of the cluster.
• Monitoring the performance of last-mile (SVC) Service Centers and (RSC) Remote Service Center - COD/Prepaid/First Strike rate/RTO/RVP/Productivity of Sr's, etc.
• Planning and building network, executing Hub Operations and Last Mile Operations across the Cluster.

• Accountable for all Hub Operations.
• Achieving cost per shipment and maintaining the cost of operations as per budget.
• Proper planning and coordination with the support team for recovery, if any.
• End-to-end operations.
• A Flipkart Group Company.

• Managed a team of 350-440 Pickup & Delivery Partners daily.
• Managed fleet operations for efficient delivery logistics across multiple regions.
• Analyzed fleet performance data to identify areas for operational improvements.

• Monitored the South-1 Region Hubs.
• Handled a team of 40 Members.
• Planned vehicle movement Hub to Hub and locally.
• Conducted internal training for better operational results.
• Analyzed monthly performance reports & action points.
• Conducted daily team meetings and managed vendor relationships.
• Ensured on-time vehicle movement and analyzed net service level failure data.