Experienced Technical Support Engineer with over 3+ years of hands-on expertise in delivering exceptional technical support and solutions to Salesforce customers and clients.
Proven ability to troubleshoot complex issues, provide timely resolutions, and optimize system performance across multiple solutions offered by Salesforce. Skilled in managing escalated cases, mentoring junior team members, and collaborating cross-functionally to ensure seamless operations.
Adept at maintaining high customer satisfaction through clear communication and proactive support strategies. Seeking to leverage extensive technical acumen and leadership skills in a challenging Senior Technical Support Engineer role
Worked on Migration application from struts to Spring MVC
Received client appreciation for delivery in the last minute changes with good quality testing irrespective of tight timelines.
Performance Award of the Month for my contribution and overall involvement in the project for
the year 2020.
Received appreciation for providing suggestions, enhancements, the Improvements, and client &
users’ satisfaction for the year 2021.
Trailhead Triple Star Ranger with 5 Super Badges