Injeeti Srilatha

• Experienced Technical Support Engineer specializing in Developer Support, adept at swiftly resolving customization-related issues with a notable CSAT score of 4.69 and Collaborated effectively with CCE teams on multiple (GUS) investigations
• Handled cases of multiple Products and Topics such as General Usage, EDI, FA as and when required
• Regularly handled hot or escalated cases thrice per week and working as Regular POC for Sev-1 cases
• Dedicated to mentoring new team members across all product lines and technologies
• Skilled in conducting comprehensive trainings and enablement sessions to enhance team proficiency and performance
• Achieved an average CSAT score of 4.80 for the fiscal year, demonstrating a commitment to delivering exceptional customer satisfaction.

Worked on Migration application from struts to Spring MVC

• Involved in Development of DB Retiree application
• Involved in deploying codes in different environments
• Worked on Enhancements, a client asks.

Received client appreciation for delivery in the last minute changes with good quality testing irrespective of tight timelines.

Performance Award of the Month for my contribution and overall involvement in the project for
the year 2020.

Received appreciation for providing suggestions, enhancements, the Improvements, and client &
users’ satisfaction for the year 2021.