Irfan Dalvi
Mumbai
Summary
Results-driven Senior Store Manager known for productivity and efficient task completion. Specialize in inventory management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and heightened customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Store Manager
Reliance Jio Pvt. Ltd.
Mumbai
09.2016 - Current
- Manage operations of two store locations, ensuring consistent performance and customer satisfaction across both sites.
- Consistently exceed sales targets, implement cost-saving measures, and enhance store profitability through strategic inventory management and sales initiatives.
- Coordinate staff schedules, training, and performance evaluations for multiple teams.
- Oversee inventory levels, ensure timely procurement and receipt of products, maintain accurate records, and conduct regular stock audits.
- Drive SIM card sales and focus on other key performance indicators, including the sale of consumer durable products through digital sourcing from large stores.
- Build relationships with vendors to negotiate pricing terms and secure better deals.
- Provide guidance and support to employees on handling difficult customers or situations.
- Train new staff members on policies, procedures, product knowledge, and selling techniques.
- Perform regular audits of store operations to identify areas for improvement.
Store Manager
Essar Group Pvt Ltd
Mumbai
09.2013 - 09.2016
- Generated comprehensive monthly reports on sales figures, expenses, and profits, aiding in strategic decision-making.
- Assessed operational efficiency of the store's departments.
- Optimized inventory management by monitoring stock levels and placing timely orders to ensure product availability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Porterage Service Agent
Qatar Airways
Doha
10.2012 - 06.2013
- Assisted passengers with check-in, boarding, and deplaning processes, ensuring a smooth travel experience.
- Provided support to passengers with special needs, including elderly passengers, unaccompanied minors, and those with physical disabilities.
- Communicated flight information such as times, delays, and cancellations, addressing travel-related inquiries.
- Resolved customer issues and complaints professionally, enhancing overall passenger satisfaction.
Sales Promoter
Nokia Mobile
Mumbai
10.2008 - 07.2012
- Engaged with customers to understand their needs and preferences, driving sales of mobile phones.
- Conducted product demonstrations to highlight features and benefits of various mobile devices.
- Achieved daily and monthly sales targets through effective customer engagement and closing techniques.
- Maintained up-to-date knowledge of the latest mobile phones and technologies to provide accurate information.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
Customer Care Associate
Shopper Stop Ltd
Mumbai
10.2005 - 04.2006
- Greet and assist customers with inquiries and purchases, providing detailed product information and recommendations.
- Handle customer complaints and resolve issues promptly, ensuring customer satisfaction.
- Support promotional activities and sales events, driving customer engagement and sales.
Education
Master of Arts -
Modern High School
Mumbai University05-2005
Skills
- Budgeting and cost control
- Workforce Planning
- Operational Efficiency
- Business Forecasting
- Quality Assurance
- Resource Allocation
Accomplishments
- Led the Thane store to receive the award for the most profitable store in the Mumbai region for the past 2 years.
- Successfully managed store operations, leading to Kalwa consistently ranking in the top 3 stores for Jio’s Key Performance Indicators (KPIs) every month.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Marathi
Proficient (C2)
C2
Passport details
Passport number - T7981231
Date of issue - 30/08/2019
Date of expiry - 29/08/2029
Timeline
Senior Store Manager
Reliance Jio Pvt. Ltd.
09.2016 - Current
Store Manager
Essar Group Pvt Ltd
09.2013 - 09.2016
Porterage Service Agent
Qatar Airways
10.2012 - 06.2013
Sales Promoter
Nokia Mobile
10.2008 - 07.2012
Customer Care Associate
Shopper Stop Ltd
10.2005 - 04.2006
Master of Arts -
Modern High School
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