Hi, I’m
IRFAN KHAN
Duty Manager
Pune
Summary
Accomplished duty manager with 10+ years in hospitality, focusing on front office operations and customer service excellence. Recognized for enhancing operational efficiency and resolving guest conflicts, leading to outstanding satisfaction ratings. Skilled in Micros Opera 5.5, with valuable international experience in Kuwait and Jamaica. Effective in leadership and communication, adept at juggling multiple responsibilities.
Overview
12
years of professional experience
Work History
Millennium & Kingsgate Group Hotel Doha
Front Office Associate I
12.2016 - 09.2017
Job overview
- Oversaw all front desk operations to ensure seamless guest experiences.
- Checked guests in and out efficiently while resolving complaints and requests.
- Managed room blocking and special requests to enhance guest satisfaction.
- Monitored room availability to optimize occupancy rates.
Adani Airport Holding Limited
Duty Manager
06.2025 - Current
Job overview
- Supervised daily operations, ensuring guest satisfaction and adherence to service standards.
- Managed front desk activities, facilitating check-ins and check-outs efficiently.
- Coordinated staff schedules to optimize workforce productivity and coverage.
- Implemented training programs for new team members, enhancing service delivery skills.
BEST WESTEN PLUS MAHBOULA
Duty Manager
05.2018 - 04.2024
Job overview
- Deal with guest complaints by giving them a solution
- Post guest charges and compute guest bill using OPERA 5.5 version
- Develop a thorough knowledge of room locations, room rates, amenities, and selling strategies.
- Handle guest mail and messages as per established procedures.
- Check guest in And out effectively deal with guest complaints and request.
- Block rooms and handle special request.
- Monitor room availability.
Radisson Blu (Pune)
GSA
09.2016 - 03.2017
Job overview
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
- Responsible for Reception, Concierge operations, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
The Orchid (Pune)
Front Office Supervisor
12.2014 - 08.2016
Job overview
- Published a weekly blog covering the latest in tech innovations.
- Block rooms and handle special request.
- Monitor room availability.
- “C” forms & Reception / Information Log Book
- Provide the highest quality of service to the guest at all times.
Education
NDA Kendriya Vidyalaya Khadakwasla
Higher Secondary from 12th
01.2013
NDA Kendriya Vidyalaya Khadakwasla
Senior Secondary from 10th
01.2013
Skills
- Team leadership
- Analytical problem solving
- Exceptional customer service
- Strong communication skills
- Detail-oriented approach
- Collaborative teamwork
LANGUAGES
English: Native
Hindi: Proficient
Marathi: Native
Timeline
Duty Manager
Adani Airport Holding Limited
06.2025 - Current
Duty Manager
BEST WESTEN PLUS MAHBOULA
05.2018 - 04.2024
Front Office Associate I
Millennium & Kingsgate Group Hotel Doha
12.2016 - 09.2017
GSA
Radisson Blu (Pune)
09.2016 - 03.2017
Front Office Supervisor
The Orchid (Pune)
12.2014 - 08.2016
NDA Kendriya Vidyalaya Khadakwasla
Higher Secondary from 12th
NDA Kendriya Vidyalaya Khadakwasla
Senior Secondary from 10th