Vinod Kumar
Himachal Pradesh
Summary
Highly skilled Senior Front Office Assistant with broad experience in administrative tasks, guest relations, and team coordination. Strengths include effective communication, problem-solving abilities, and strong organizational skills that have consistently improved office efficiency. Demonstrated ability to multitask and prioritize while maintaining high standards of customer service. Proven impact on enhancing overall front office operations in prior roles.
Overview
2
2
years of professional experience
Work History
Senior Front Office Associate
ITC Hotels
Amritsar
02.2024 - Current
- Leading front office operations with a focus on guest satisfaction and team coordination.
- Acting as shift supervisor, conducting team meetings, and handling guest complaints.
- Managing reservations, night audits, reports, and guest communications.
- Expert in IDS software and known for calm and professional problem-solving.
Front Office Associate
Best Western Hotels & Resorts
Pathankot
08.2023 - 02.2024
- Managed check-in/check-out, guest service, night audits, emails, and payments.
- Delivered efficient customer care, handled bookings and solved guest issues.
- Maintained strong guest relations and upheld brand standards.
Front Office Associate
The Verda
Leh Ladakh
02.2023 - 07.2023
- Provided warm welcomes, smooth check-ins/check-outs, and concierge support.
- Performed night audits and ensured guest needs were met promptly.
- Developed strong multitasking and communication skills in a fast-paced environment.
Education
Diploma - Hospitality Management
ITCT Education Pvt Ltd
01.2023
Skills
- IDS
- Protel
- Stay Flexi
- Opera
- MS Excel
- MS Word
- Check-in/out
- Reservations
- Communication
- Night Audit
- Email Correspondence
- Problem Solving
- Calm under pressure
- Team Leadership
- Positive Attitude
- Guest relations
- Reservation management
- Problem solving
- Team leadership
- Customer service
- Night audit
- Verbal and written communication
- Customer service focus
- Cash management
- Staff scheduling
- Team supervision
Languages
Expert, Expert, Beginner, Beginner
Personal Information
Hobbies: Cricket, Singing, Writing (Hip-Hop)
Timeline
Senior Front Office Associate
ITC Hotels
02.2024 - Current
Front Office Associate
Best Western Hotels & Resorts
08.2023 - 02.2024
Front Office Associate
The Verda
02.2023 - 07.2023
Diploma - Hospitality Management
ITCT Education Pvt Ltd
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