IRFAN AHMED
Guwahati
Summary
NOC Engineer with 1 years 7 months of hands-on experience in 24/7 network monitoring, incident response, and troubleshooting across enterprise environments. Skilled in identifying, analyzing, and resolving network, system, and application issues while meeting strict SLA requirements. Experienced in alert management, root cause analysis, and proper escalation to L2/L3 teams. Strong team player with a solid understanding of ITIL processes, change management, and detailed documentation to ensure service stability and continuous improvement.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
NOC Engineer
Genpact India Private Limited
Bangalore
06.2024 - Current
• Monitored all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets
• Ensured tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
• Effectively handover shift status information to the next shift assuming responsibility
• Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
• Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
• Participated in Bridge calls with clients for joint troubleshooting of all infrastructure issues
• Followed the defined escalation chart and matrix
• Assisted project team in commissioning of new customer and change requests
Intern
My3dselfie
08.2021 - 10.2021
- Learnt on how to make 3d figurines from photos using AutoCAD.
Intern
Technomech Engineering Pvt Ltd.
01.2021 - 01.2021
- Completed internship in tool manufacturing and have gained knowledge about the manufacturing process in the mechanical industry.
Education
MBA - Digital Business
Birla Institute of Technology & Science, Pilani
Pilani, India 01.2024 - 01.2026
B.E. - Mechanical
PESIT- BSC
Bangalore12th -
Army Public School
Guwahati, Assam10th -
Army Public School
Guwahati, AssamSkills
- MS Office
- Solid Edge
- Auto CAD
- IT infrastructure management
- Machine Learning
- Change Management
- Client relationship
- Collaboration Tools & Methods
- Commericial experience
- Design Thinking
- Energy at work
- Storytelling
- Personal effectiveness
- People leadership
Accomplishments
- Undertook responsibility as the House Prefect in Army Public School, Narangi, Assam.
- Took part in school annual fest (UTSAAV) and school annual sports meet.
Personal Information
Date of Birth: 10/09/98
Projects
Active Front Steering and Torque Vectoring Differential for all Wheel Drive Vehicles, The primary goal of the project was to showcase the stability improvement of a compact SUV model through the utilization of a proportional-integral active front steering control system. This system incorporated yaw rate tracking error and integrated electronically controlled torque using Lyapunov techniques.
Languages
- Hindi
- Assamese
- English
- Hindi
- Assamese
Personality Traits
- Highly Disciplined
- Self-motivated
- Time Management
- Fast learner
- Enthusiastic Nature
- Reliable & Dependable
- Team Player
Timeline
NOC Engineer
Genpact India Private Limited
06.2024 - Current
MBA - Digital Business
Birla Institute of Technology & Science, Pilani
01.2024 - 01.2026
Intern
My3dselfie
08.2021 - 10.2021
Intern
Technomech Engineering Pvt Ltd.
01.2021 - 01.2021
B.E. - Mechanical
PESIT- BSC
12th -
Army Public School
10th -
Army Public School