Isaac Kamalakannan N
Trichy,India
Summary
Experienced Customer Relationship with over 12 years in Marketing industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Sundaram Finance Limited
Erode
03.2012 - Current
- Managed operations of the Mixed Portfolio Hybrid Branch - Small commercial to Heavy Commercial Vehicle Loans, Car Loans Construction
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Team leader
Aparajitha Dynamic Synergies P ltd
Trichy, India
12.2004 - 03.2012
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Education
High School Diploma - Computer Science
Nehru Memorial Higher Secondary School
Trichy/India 06.2002 - 03.2004
Bachelor of Arts (B.A.) - English Language and Literature
Annamalai University
2008
Skills
- Commercial awareness
- Conflict resolution
- Customer rapport
- Sales techniques
- Strategic decision-making
- Transformational leadership
Languages
English
Upper intermediate
Tamil
Native
Certification
- Certified Project Management Professional
Timeline
Deputy Manager
Sundaram Finance Limited
03.2012 - Current
Team leader
Aparajitha Dynamic Synergies P ltd
12.2004 - 03.2012
High School Diploma - Computer Science
Nehru Memorial Higher Secondary School
06.2002 - 03.2004
Bachelor of Arts (B.A.) - English Language and Literature
Annamalai University
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