Isaivanan T
IT Support Engineer
Dharmapuri
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Support Engineer
BSkilling Pvt. Ltd.
08.2023 - Current
- Diagnosed and resolved complex hardware and software issues, ensuring minimal downtime for users.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed remote desktop connections to access VMs, performed software installations, and resolved technical issues to ensure optimal virtual machine performance.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Diagnosed and troubleshot hardware, software and network issues.
- Manage and provide Azure VM services, corporate labs, Storage services, cost management, and monitoring.
- Managed IT assets, including hardware, software licenses, and other resources.
- Clear technical queries and offer technical support and solutions for both clients and internal teams.
- Installed, configured and maintained computer systems and network connections.
- Successfully purchased, mapped, and configured domains for email marketing campaigns, integrating with SendGrid and optimizing deliverability through DNS configurations, including DMARC, SPF, and DKIM protocols.
Education
Bachelor of Science -
Don Bosco College
Dharmapuri, India 04.2001 -
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
IT asset management
Remote support
Technical troubleshooting
Ticket management
Microsoft outlook
Technical support
System administration
Issue troubleshooting
Certification
AWS Solutions Architect Associate
Timeline
IT Support Engineer
BSkilling Pvt. Ltd.
08.2023 - Current
Bachelor of Science -
Don Bosco College
04.2001 -
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